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Change MAC Address Cisco IP Phone - 7821

Hi Experts

I have a doubt, as I can change a MAC of a Cisco Telephone, normally the MAC field is modifiable, but I see that I cannot modify this field, this telephone is synchronized with a UCCX, the mac adres field is static and I cannot modify it.

 

change mac.png

 

Has someone similar happened to you? I say this because the physical phone has problems and I need to change the mac of this equipment to add the new equipment.

Try to make a copy but the mac is still tied. I can't change it


I will appreciate your support.

regards

Carlos P.

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Enthusiast

Re: Change MAC Address Cisco IP Phone - 7821

Please check on CUCM phone configuration page whether Settings Access field is enabled or disabled.  If disabled, enable it and re-try changing the mac address.

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