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h.fabien_mt
Beginner

Cisco 2901-CME-SRST and ISM-SRE-300-K9 No Package already installed?

Good Morning Everybody,

I'm installing a new CME router with CUE.

But, the ISM-SRE-300-K9 is empty, I don't if it's normal.

I try to install two different packages :

Version 8.5.1

cue-installer.sme.8.5.1

cue-vm-full-k9.sme.8.5.1.prt1

cue-vm-installer-k9.sme.8.5.1.prt1

cue-vm-k9.sme.8.5.1.key

cue-vm-k9.sme.8.5.1.pkg

cue-vm-k9.sme.8.5.1.pkg.install.sre

cue-vm-k9.sme.8.5.1.pkg.install.sre.header

cue-vm-langpack.sme.8.5.1.pkg

Version 8.6.1

cue-installer.SPA.sme.8.6.1

cue-vm-full-k9.SPA.sme.8.6.1.prt1

cue-vm-installer-k9.SPA.sme.8.6.1.prt1

cue-vm-k9.SPA.sme.8.6.1.key

cue-vm-k9.SPA.sme.8.6.1.pkg

cue-vm-k9.SPA.sme.8.6.1.pkg.install.sre

cue-vm-k9.SPA.sme.8.6.1.pkg.install.sre.header

cue-vm-langpack.sme.8.6.1.pkg

Without success...

I try with two differents FTP server (Linux and Windows), connection and session seems ok with Wireshark, but, module go to loop, without installation success.

Different try :

Version 8.5.1

==========

Router#$0 status

Service Module is Cisco ISM0/0

Service Module supports session via TTY line 67

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module is in fail open

Service Module status is not available

Module resource information:

  CPU Frequency: 1068 MHz

  Memory Size: 493 MB

  Disk 0 Size: 4110 MB

Install of ftp://*****:*****@10.10.80.68/Downloads/cue-vm-k9.sme.8.5.1.pkg in progress

Install status : Waiting for file request

Local Partition Info - (0 apps)

=====================

  Retrieving partition information

Router#

Feb 16 06:04:22.583: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:29:03.839: %SYS-5-CONFIG_I: Configured from console by vty0 (10.10.80.68)

Feb 16 06:29:19.915: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:30:01.283: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:30:21.711: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:30:42.143: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:31:02.571: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:31:22.995: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request

Feb 16 06:31:22.999: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:31:43.419: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:32:03.843: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:32:45.275: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:33:05.699: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:33:26.119: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:33:46.543: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:34:06.979: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request

Feb 16 06:34:06.983: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:34:27.399: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:34:47.831: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:35:29.263: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:35:49.687: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:36:10.119: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:36:30.563: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:36:50.983: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request

Feb 16 06:36:50.987: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:37:11.467: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:37:31.887: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:38:13.399: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:38:33.815: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Feb 16 06:38:54.243: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File RequestConnection closed by foreign host.

Version 8.6.1

==========

Router#$@10.10.80.68/Downloads/cue-vm-k9.SPA.sme.8.6.1.pkg

Proceed with installation? [no]: yes

Feb 16 07:16:21.235: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request

Loading Downloads/cue-vm-k9.SPA.sme.8.6.1.pkg.install.sre !

[OK - 38648/4096 bytes]

No local store partition

Following languages are available for installation.

  #       SKU    Language Code           Language Name

------------------------------------------------------------

  1       ARA         ar_SA          CUE Voicemail Arabic

  2       DAN         da_DK          CUE Voicemail Danish

  3       DEU         de_DE          CUE Voicemail German

  4       ENG         en_GB          CUE Voicemail UK English

  5       ENU         en_US          CUE Voicemail US English

  6       ESO         es_CO          CUE Voicemail Latin American Spanish

  7       ESP         es_ES          CUE Voicemail European Spanish

  8       ESM         es_MX          CUE Voicemail Mexican Spanish

  9       FRC         fr_CA          CUE Voicemail Canadian French

10       FRA         fr_FR          CUE Voicemail European French

11       HUN         hu_HU          CUE Voicemail Hungarian

12       ITA         it_IT          CUE Voicemail Italian

13       HBR         iw_IL          CUE Voicemail Hebrew

14       JPN         ja_JP          CUE Voicemail Japanese

15       KOR         ko_KR          CUE Voicemail Korean

16       NLD         nl_NL          CUE Voicemail Dutch

17       NOR         no_NO          CUE Voicemail Norwegian

18       PTB         pt_BR          CUE Voicemail Brazilian Portuguese

19       PTG         pt_PT          CUE Voicemail Portuguese

20       RUS         ru_RU          CUE Voicemail Russian

21       SVE         sv_SE          CUE Voicemail Swedish

22       TUR         tr_TR          CUE Voicemail Turkish

23       CHS         zh_CN          CUE Voicemail Simplified Chinese (PRC)

24       ZHH         zh_HK          CUE Voicemail Hong Kong Chinese

25       CHT         zh_TW          CUE Voicemail Traditional Chinese (Taiwan)

You can install upto 5 language(s) on this platform.

Please select the language(s) you want to install by entering the language number(s)

Languages can be entered as comma separated or space separated list

Example: 1,3 would select 'CUE Voicemail Arabic' and 'CUE Voicemail German'

Enter languages:4

Following languages will be installed on the system:

CUE Voicemail UK English

Do you want to continue with the selected options?(y/n):y

Router#

Feb 16 07:16:50.579: %SM_INSTALL-6-INST_RESET: ISM0/0 is reset for software installation.

Feb 16 07:17:11.235: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request

Feb 16 07:17:11.239: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

===========================

on the service-module ism0/0 session

===========================

Initializing memory. Please wait...

Memory initialization OK. Continue...

Feb 16 07:25:08.683: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

DDR Memory 0512 MB detected

Genuine Intel(R) processor              1.06GHz

BIOS ISM 2.6,  BIOS Build date: 10/16/2009

System now booting...

Authenticating boot loader....

Primary Boot Loader Authenticated - booting....

Please enter '***' to change boot configuration:

Detect and Initialze network device

Backup current platform configurations....

SRE step 1 - SM registration...

SRE step 2 - SM requests key file info...

!!! Opcode Error - Get a wrong RBIP frame !!!

Feb 16 07:25:29.259: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP Registration Request

Feb 16 07:25:29.263: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Time-out from RBIP response wait loop

SRE step 3 - SM stores registration info...

Updating flash with bootloader configuration.

Please wait .............. done.

SRE step 4 - SM downloads key-file...

-

!!! Opcode Error - Get a wrong RBIP frame !!!

Writing keyfile to flash Size 891

writing complete.

SRE step 5 - SM requests installer info...

Feb 16 07:25:49.791: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

SRE step 6 - SM stores installer info...

Updating flash with bootloader configuration.

Please wait .............. done.

SRE step 7 - SM now downloads installer

|

!!! Opcode Error - Get a wrong RBIP frame !!!

Feb 16 07:26:10.343: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Requestdone.

SRE step 8 - SM requests tcl header file info...

!!! Opcode Error - Get a wrong RBIP frame !!!

Feb 16 07:26:52.919: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Time-out from RBIP response wait loop

SRE step 9 - SM now downloads the tcl header file

|

!!! Opcode Error - Get a wrong RBIP frame !!!

TCL header file downloaded completely size: 691

SRE step 10 - SM requests tcl file info...

Feb 16 07:27:13.467: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File Request

Time-out from RBIP response wait loop

SRE step 11 - SM now downloads the tcl file

-

!!! Opcode Error - Get a wrong RBIP frame !!!

Feb 16 07:27:34.011: %SM_INSTALL-6-INST_RBIP: ISM0/0 received msg: RBIP File RequestTCL file downloaded completely size: 691

SRE step 12 - SM now boots Installer

Verifying ...

Corrupted netboot image  detected

done.

Starting Kernel.

loop ....

I have no idea to solve my problem...

If anybody have suggestion, should be great.

Have a nice day !

Thanks

Fab

6 REPLIES 6
paolo bevilacqua
Hall of Fame Master

Manual CUE image installation

Prepare tftp and ftp server

Console to CUE, interrupt boot with ***

Configure to boot the installer image from network, then go from there.

Hi,

I try that. From this guide :

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_0/installation/guide/upg3boot.pdf

with windows xp tftpd32

computer config : 192.168.1.4/24

ftp server 192.168.1.3 /24

Router int g0/0 192.168.1.1 255.255.255.0 + ip route 192.168.1.2 255.255.255.255 ism 0/0

ISM :

ServicesEngine boot-loader> show config                                       

IP addr:                    192.168.1.2

Netmask:                    255.255.255.0

TFTP server :                    192.168.1.4

GW IP addr:                    192.168.1.1

Default Boot:                    disk

Bootloader Version:          2.1.18

Bootloader Name:          bootloader

Default Helper-file:          cue-installer.sme.8.5.1

Default bootloader:          primary

From Computer :

C:\Documents and Settings\f>ping 192.168.1.2 -t

Pinging 192.168.1.2 with 32 bytes of data:

Reply from 192.168.1.2: bytes=32 time<1ms TTL=126

...

Icmp from ism to computer: no response.

from ism to router int g0/0 : no response too.

router to ism (boot-loader): ok

pc to ism (boot-loader) : ok

So when I try "boot helper" , the request tftp didn't come to my computer.

ServicesEngine boot-loader> boot helper                                       

Loading tftp://192.168.1.4/cue-installer.sme.8.5.1 ...

ServicesEngine boot-loader>                                                   

Thank you for your help.

Hi

I solve my trouble using tftp server from router.

Installation progress...

Thanks

You're welcome, remember to useful posts clicking on the stars below.

This happened to me today with a new ISM. I could not do the manual installation as I usually recommend, because the corrupt image error. I'm don't know why that happens, as it's supposed to be working.

So I did 'service-module install url' and that worked just fine. It also avoids setting up a tftp server install.

Hi Fabien,

I have a quick question regarding ISM-SRE-300-K9. When you installed the load onto a blank ISM, did it also install the CUE 2-Port Non-Rehostable? I am wondering if I order the module blank whether installing the software package will include the base 2-port license.

Thank you.

Jordan

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