Cisco 7962 VOIP connection

[James Tanner]

I have 2 7962 VOIP phones in a building with 4 other VOIP phones.  These 2 can dial out local/far end but does not receive incoming calls from far end yet the other VOIP phones are working.  Any ideas what is going on?

[Jaime Valencia]

Not if you do not mention what call control you're using, and version.

[James Tanner]

Cisco Unified CM version 7.1.2.300008-3

[Jaime Valencia]

Then you need to look at your CSS and partitions, along with your dial plan to determine what is wrong and why they cannot receive calls.

[James Tanner]

But why are the other phones working?

[Jaime Valencia]

You need to look at the phone config to find that out, my best guess, without knowing absolutely anything at your config, is that they're using a different config.

[saif musa]

What is the partition setting for those 7960 CP ?

[James Tanner]

All Phones PT

[saif musa]

James,

Its not make sense that all phones have the same partition. if i understand you right, i recommend to just set partition for all phones to none. so give an opportunity to determine whether the problem with partitions and CSS or not.

Regards

[James Tanner]

Thank you Saif, will try