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Cisco Attendant Console Advance Configuration

Prasanth Abraham
Level 1
Level 1

‎06-22-2017 06:03 PM - edited ‎03-19-2019 12:34 PM

Hi All

I do have a doubt regarding with the integration of Cisco attendant console with CUCM. Once the CTI Route points and ports are configured and registered with CUCM, how will we configure the call flow from main number to the attendant console application. As I understand, the main number will forward to attendant console CTI Route point. Is there more on this configuration or is there anything specific, I am missing at this point of time.

Regards

Prasanth Abraham

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Manish Gogna
Cisco Employee
Cisco Employee

‎06-23-2017 01:17 AM

Hi Prasanth,

You need to complete the config related to operators and queues as well as CUCM & IM&P config as per the deployment guide

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/10_5_2/install_admin_guide/CUACA105202WAG.pdf

Manish

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