07-18-2013 04:52 AM - edited 03-19-2019 07:00 AM
Hello Folks.
Our client has raised the following question:
When Operator performs Blind Transfer, the calling number of the CTI device appears. He would like it suppressed.
It would be preferable for him to show only the caller-name not the number.
Is this even possible?
Solved! Go to Solution.
07-18-2013 11:16 AM
The first option is possible to pass the original calling number by changing the following registry setting on the users PC:
As for the caller number to be supressed, I am not sure on that one. Might be able to route it through a Xlation Pattern but that only works for the next first hop. After that the number will appear again.
Thanks,
Ryan
07-18-2013 11:16 AM
The first option is possible to pass the original calling number by changing the following registry setting on the users PC:
As for the caller number to be supressed, I am not sure on that one. Might be able to route it through a Xlation Pattern but that only works for the next first hop. After that the number will appear again.
Thanks,
Ryan
08-22-2013 02:13 AM
The provided solution works.
Thanks Ryan
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