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Cisco Attendant Console with CUCM 8.5

mumeer
Level 1
Level 1

Hi,

Customer has Cisco Attendant Console working with CUCM 7.1.3.

We are going to upgarde from CUCM 7.1.3 to 8.5

Will Attendant Console work with 8.5

Thanks

Mudassir

3 Replies 3

Chris Deren
Hall of Fame
Hall of Fame

Which Attendant Console? The free plugin that comes with CUCM? If so, unfortunately that has been discontinued since version 8.0 and customer will need to purchase either Cisco OEM (from ARC) Attendant Console or another 3rd party product, i.e. VistaPoint, etc.

HTH,

Chris

Chris is right on the on, If you were to go with ARC, there are 3 different flavors of the console depending on size of Users, Queues etc.

CUDAC- Departemental,  CUBAC - Business and CUEAC - Enterprise.

Here is a good link to reference to learn more about the product.

http://www.arcsolutions.com/north_america/solutions/products/cueac.aspx

Regards,

Ted.

mjerickson
Level 1
Level 1

We have deployed Fidelus in our most recent deployment.  The nice part is we don't need another server for it to work.

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