First off my apologiese if this has already been discussed and I missed the post. We recently upgraded our attendent consol eto 8.6.2, and we have notice from the previous version that when a call comes in and we want to transfer the call directly to a persons voicemail we have not been able to do it from the web interface. the way we would transfer the call would be to send it to our voicemail server extension 1234 then we have to put in the individual persons extension 5678 to send it to their voicemail. the process would be:
1. call comes in and is answered. on the bottom of the web interface is the dial box.
2. in the dial box we put 12345678.
3. it then comes back with invalid destination.
Is there a proper way to put in the number? non numeric characters are not able to be used, and pressing the spacebar clears the field. Our internal digit legnth Max is 15 and the minimum is 1.
how do we input the information, or is there another way it should be done on the web interface. Any assistance is greatly appreciated.
You'll want to setup directed transfer to voicemail in CUCM. Once that's done you can open preferences within attendant console client and define * as the transfer to voicemail prefix. Once that's done you can right-click on directory members and choose the Send to Voicemail option. CUxAC will transfer the call to * (obtained from CUCM End User Configuration).
New Cisco Champion Radio release on Zero Trust for WebexListen: https://smarturl.it/CCRS8E14 Follow us: https://twitter.com/CiscoChampion Cisco introduced End to End (E2E) Encryption in 2008 as a Webex Meeting option where only the me...
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event will have place on Tuesday 20th, April 2021 at 10:00 hrs PDT
Learn: How to configure Cloud Connected PSTN with Webex Calling
CCP Provider Name
Product Home Page Link
Webex Calling Region
Countries Supported by Provider
Free Trial Link
Contact Provider Link
FR & LU
Meet the Authors Video - Leveraging SBCs to Empower a Changing World of Collaboration
(Live event – Tuesday, 16th, 2020 at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 7:00 p.m. Paris)
This event had place on Tuesday 16th, February 2020 at 10am PST ...
This event had place on Tuesday 16th, February at 9:30am PST
The need for virtual collaboration across individuals, teams, organizations, and industries has been significantly changed with the global challenges presented in 2020. The indust...