My secuirty management guy came into the office today and asked if there was a way to get logs of the calls users make on their cisco ip phones. We are supposed to keep a record of any phone calls we make to parent company, and they would like a way to verifiy that people are doing what they are supposed to be doing when it comes to doing a phone log.
Is this possible? We are running the Cisco Callmanager 6.1 software.
Have you checked out CDR Analysis and Reporting (CAR), check the following link:
Call detail records (CDRs) detail the called number, the number that placed the call, the date and time that the call was started, the time that it connected, and the time that it ended. Call management records (CMRs), or diagnostic records, detail the jitter, lost packets, the amount of data sent and received during the call, and latency. CDR data comprises CDRs and CMRs collectively. A single call can result in the generation of several CDRs and CMRs. Cisco Unified Communications Manager records information regarding each call in CDRs and CMRs. CDRs and CMRs, known collectively as CDR data, serve as the basic information source for CAR.