Cisco Conductor API connection Issue

[fabio.carvelli]

Hi,

We're developing a program that contacts the Cisco Conductor (2.3) via API.

We have created an user API on Concuctor enabled & active.

When I try to use this account to contact the Conductor we receive the following error "Fault 201: Request received from unknown IP address. Factory Request IP 127.0.0.1 Factory source IP 10.14.50.111".

IP 10.14.50.111 is the CPU that manage the API connection.

Thanks

Fabio

[thobonho2]

Hi Fabio,

Check the firewall rules maybe and more pricesely the user-configured rules :

The user-configured rules are typically used to restrict what can access the TelePresence Conductor. You can:
- Specify the source IP address subnet from which to allow or deny traffic.
- Choose whether to drop or reject denied traffic.
- Configure well known services such as SSH, HTTP/HTTPS or specify customized rules based on transport protocols and port ranges.
- Specify the priority order in which the rules are applied.

Hope that helps!

[fabio.carvelli]

Hi,

Thanks for feedback.

Firewall is disabled.

We've also tried to enable it but nothing has changed.

Fabio