Cisco CUCM 9.1 Call Queuing no Ring Back

[roark-michael]

I have a customer that has a hunt group that has 6 users in it, they are routing the calls by longest idle. The way the customer handles the inbound call is with the operator-> then they transfer the call to the hunt group.  They want to be able to present MOH when they transfer to the hunt group. I enabled Call Queuing for this hunt group and set the MOH source to the customers recording , and work great as long as all agents are busy. When the callers are trasfered to the hunt and agents are available they hear the ringback tones as the call goes from agent to agnet until it gets answered. The customer is wanting to eliminate the ringback tone during the hunt cycle and just play MOH. I know this is possible with UCCX, but they are not willing to purchase UCCX. Is there any way i can silence the ringback tone and have MOH while the call is hunting?   

[Christian Bongiovanni · Accepted solution]

Hi, there is a product intended exactly to do that:

http://www.imagicle.com/go/queuemanager

It extends the embedded call queuing capabilities and is already certified with 9.1, available in solution catalog and also providing advanced historical reporting.

Licensed per channels and not per operator/agent, cheap, dramatically EASY to deploy, config and manage.

Offer a free of charge supervisor app on iPAD and can be combined with the imagicle operator console (http://www.imagicle.com/go/bluesattendant) for a full, professional, out of the box customer service solution.

You can contact imagicle for more info or download the free 30 days eval.

Regards.

Christian Bongiovanni

coCEO and CTO

Imagicle SpA