Cisco CVP 9 Help

[antraxa31]

Hi,

I need to get all information about the incoming calls over the Cisco CVP 9, but i have no idea about how to do it.   Y was reading many docs about Cisco CVP and i can see that it contains several parts(call studio, vxml server, call server, reporting server, etc).

I would to have some direction about where(in the xvml server, call server, etc) i can to use some webservice or create some routine that sends the information to another server or redirect that information to a database.

Any help is welcome.

Thanks in advance!

[Mohammed Khan]

Hi antraxa31,

CUIC should have this feature. Checked below datasheet.

http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-enterprise/data-sheet-c78-729766.html

HTH,

Regards,

Mohammed Noor

[antraxa31]

Hi Mohammed,

I think that we have not that tool installed, this is our BOM:

Line Number	Item Name	Description	Quantity
1.0	CVP-9.X	CVP 9.X Configuration P Delivery	1
1.1	CVP-9X-PTS	CVP 9.X Port License	48
1.1.0.1	UCSS-U-CVP-3-1	UCSS for CVP for  - Per Port 3 Year Sub	48
1.2	CVP-9X-REDPT	CVP 9.X Redundant Ports	48
1.3	CVP-9X-PTS-TOTAL	CVP 9.X Total No PT - Auto Gen value	96
2.0	CVP-STU-90=	Call Studio 9.0	1
2.0.1	CON-ESW-CVPSTU90	ESSENTIAL SW Call Studio 9.0	1
2.0.2	UCSS-U-CVPST-1-1	UCSS for CVP Studio Promo for - Per Seat One Year Sub	1
3.0	IPCE-BUNDLE	Unified Contact Center Enterprise Bundle	1
3.1	IPCE-SVR	UCC Enterprise Server License	1
3.1.1	CCBU-LICENSE	CCBU License Document	1
3.2	IPCE-AGENTS-LC	UCC Enterprise Agent Licenses	1
3.2.1	IPCE-PREMAGT-L	IPCC ENTERPRISE PREMIUM AGENT	25
3.2.1.0.1	UCSS-U-CCE-PR-3-1	UCSS CCE Premium Agent  - 1 agent 3 Year Sub	25
3.2.2	IPCE-DIALPORT-L	IPCC ENTERPRISE OUTBOUND DIALER PORT	1
3.2.2.0.1	UCSS-U-CCE-DP-3-1	UCCS for CCE Dial Ports One Year - 1 Port 3 Year Sub	1
3.2.3	CCBU-LICENSE	CCBU License Document	1
3.2.4	IPCE-PORTALAGT-L	License Certificate for Management Portal on Enterprise	25
3.3	IPCE-MEDIAKIT	UCC Enterprise Media Kits	1
3.3.1	CCEH-FINESSE90-K9	Cisco Finesse 9.x Media for CCE	1
3.3.2	CCEH-MEDIA90-K9	Media Kit for Unified CC Enterprise and Hosted 9.0	1
3.3.3	CCEH-CADKIT90-K9	Media Kit for Cisco Agent Desktop 9.0	1

And we must to use these tools only. Do you know if any of these tools can help us with our requirement?

Thanks for your reply.

[Mohammed Khan · Accepted solution]

Hi antraxa31,

Yes, this tool should cater to your requirement. You customized reports as per your requirement.

HTH

Regards,

Mohammed Noor