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Beginner

Cisco IP Communicator 8.6.1.0 Runtime Error

Hello,

 

Hoping some one can able to assist me on my current issue. I have one colleague that everytime we launches his CIPC we are getting the Microsoft Visual C++ Runtime Library - Runtime Error.

 

Below are the steps I have already done but still can't resolve this issue.

1. Re-install the application, including deleting registry entry, folder on C: drive.

2. Re-install Visual C++ Redistributable (all version from 2005 to 2017)

3. Run CCleaner on the machine.

4. Re-install CIPC under the administrator account.

5. Run the CIPC under administrator, compatibility mode Win7 and Win XP.

 

Any other thing I can check and do to fix this issue? unfortunately re-imagining this machine will be hard for me since a lot of other software and configuration needs to be done. 

 

Please note that this is only happening to one machine and we have 100+ machines that are running fine. 

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5 REPLIES 5

Re: Cisco IP Communicator 8.6.1.0 Runtime Error

Hi there, I had the similar issue earlier with Windows 10 (known bug - CSCvc46415 ) and I resolved with upgrading my CIpC to 8.6.6.1 ES. you don't get this from the public site, you may either need to get TAC or refer the below URL to download this version. https://community.cisco.com/t5/ip-telephony-and-phones/cisco-ip-communicator-8-6-6-1-es/td-p/3318739 Regards, Shalid Please remember to rate useful posts, by clicking on the stars below.
Beginner

Re: Cisco IP Communicator 8.6.1.0 Runtime Error

Hi Shalid,

 

thank you for the comment above, unfortunately I am still getting the runtime error even after installaling the latest CIPC 8.6.6.1 ES.

VIP Collaborator

Re: Cisco IP Communicator 8.6.1.0 Runtime Error

Hi there

Pls try this

1) Exit IP Communicator (Make sure it is not running in the Task manager/Process)
2) Delete all the registry keys
HKEY_CURRENT_USER\Software\Cisco Systems, Inc.\Communicator\
3) Uninstall IP Communicator manually from control panel.
4) Disable the firewalls on PC
5) Grant admin rights for user account temporary.
6) Install CIPC again.
7) Run IP communicator with the user account.
8) Remove administrator rights from the user account.

Also try upgrading the version of Java

Hope this Helps
Cheers
Rath!

***Please rate helpful posts***
Beginner

Re: Cisco IP Communicator 8.6.1.0 Runtime Error

Hi Rath,

I already tried the above steps and unfortunately it also didn't work.
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Beginner

Re: Cisco IP Communicator 8.6.1.0 Runtime Error

Hi Shalid,

 

thank you for the comment above, unfortunately I am still getting the runtime error even after installaling the latest CIPC 8.6.6.1 ES.

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