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Cisco IP Communicator and Microsoft Teams

Hi,

 

I have a user who raised a ticket in regards to CIPC and MS Teams. The issue is when he is on a call with the CIPC and receives a Teams call, he puts the CIPC call on hold and answers the Teams call the CIPC automatically gives a busy signal. Is there a work around or a fix for this? The user is using a Jabra Evolve 75 headset with Jabra Direct installed.

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Beginner

Re: Cisco IP Communicator and Microsoft Teams

Have you found a fix for this?  I am having users complaining of the same issue using hp headsets.

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Re: Cisco IP Communicator and Microsoft Teams

No, but I think it depends on the headset. Our standard issue is Jabra Evolve 65. We have some users using a Sennheiser equivalent with no issues. Our only work around is to exit the CIPC when using Teams call. There has to be a better solution.

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Beginner

Re: Cisco IP Communicator and Microsoft Teams

One may face issues after connecting the new Jabra head set that Cisco phone get activated/dial tone automatically starts as soon as you try Teams call.

 

To fix this issue please download and install Jabra Direct from below URL  on user machines .

 

https://www.jabra.in/software-and-services/jabra-direct

 

Regards

Abhishek

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Beginner

Re: Cisco IP Communicator and Microsoft Teams

I'm having a similar problem. I have a Sennheiser SC630 headset that is used for Jabber calls.  We are transitioning to Microsoft Teams and I am unable to make calls via Teams with that headset if Jabber is open.  Log out of Jabber and it works fine.  I borrowed someones Plantronics headset and don't have any problems switching between the two.  Is Jabber refusing to let go of the Sennheiser?  I downloaded Jabra Direct and didn't see any settings that would help me.  Exclusive Control for the Sennheiser has been disabled in Windows.

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Re: Cisco IP Communicator and Microsoft Teams

Our service desk installed the Jabra software before the ticket came to my teams queue. Did not fix the issue. To date I do not have a solution to this problem. 

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