Cisco IP Communicator as CUACA 10.5 operator Client Phone

[Rajesh Kalra]

Hi,

One of my customer is currently having Cisco Unified Communications Manager10.5 with CUACA 10.5 in production environment.

Currently they are using Cisco 7942 IP Phone with operator client on the PC.

They want to change Cisco 7942 to Cisco IP Communicator. Is there any know issue of changing the cisco IP Phone to Cisco IP communicator here?

Will Cisco IP communicator work in this setup.

[Manish Gogna]

Hi Rajesh,

There is no limitation as such in using CIPC as operator phone. You may review the Operator phone requirements in the CUAC admin guide which only lists the special cases or restrictions

http://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cucmac/cuaca/11_0_1/install_admin_guide/CUACA110106WAG.pdf

Manish

[Rajesh Kalra]

thanks Manish,

If two attendant console operators are assigned to the same queue. How is the behavior of incoming calls to them as per design. How is the call delivery logic to them

Is it linear hunting for incoming calls or something else ?

Rajesh

[Jaime Valencia]

The call delivery method can only be broadcast or forced delivery, you can use the help for this page when creating the queue for explanation of those, or review the online documentation.