cisco jabber Android with cucm 8.5

[renji joy]

Hello There,

If there is any possibility to integrate Cisco jabber  android directly with call manager 8.5 version.

Thanks in advance...

[Terry Cheema]

Yes in the CUCM you can configure device type Cisco Dual Mode for Andriod.

-Terry

[renji joy]

Hello, 

Actually we are using call manager 8.5 version,there is not showing cisco dual mode for android

only showing  cisco dual mode for iphone.

[Terry Cheema · Accepted solution]

Hi Mate,

The above screen shot is from CUCM 8.5. If its not showing up you will need to upload a cop file or a device pack to add the support for this device type. What's you exact version of CUCM - I can recommend the device pack required for this. Meanwhile here's a quick and short video detailing all the steps:

https://supportforums.cisco.com/video/11930466/how-prepare-cucm-8586-support-cisco-jabber-android

And Config example from Cisco (although it uses 8.6 its pretty much same with 8.5)

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-communications-manager-version-85/113471-jabber-android-00.html

-Terry

Please rate all helpful posts.

[renji joy]

Thanks for your quick support,

we will do the same and let you know.

If we required any extra license for the jabber android.

[renji joy]

Hello There,

we have followed the above setup and tried to connect the android client (ver 10.5.2) with call manager 8.5 but getting error (cannot connect to phone services server check your network settings )

we are using Samsung s4

Thanks in Advance

[Terry Cheema]

Have a look at this thread, hopefully you will get the solution:

https://supportforums.cisco.com/discussion/12311096/jabber-android-cannot-connect-phone-services

-Terry

[renji joy]

We  have tried the same but still issue is there,

if there is any compatability issue with cisco jabber 10.5.2 with UCM 8.5

Thanks

[Terry Cheema]

Apologies it appears Cisco has officially tested and supports version 8.6.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Android/JABA_BK_CBE2E09B_00_cisco-jabber-for-android-1052.html#CJAB_RF_ODF8E491_00

Requirements

Device Requirements for Cisco Jabber for Android

Device Support

Cisco Jabber for Android is available from the Google Play Store.

Cisco specifically supports Cisco Jabber for Android on audio and video for the following Android device and operating system combinations:

• Samsung Galaxy SII (Android OS 4.1.2 to Android OS 4.4 latest)

• Samsung Galaxy SIII (Android OS 4.1.2 to Android OS 4.4 latest)

• Samsung Galaxy S4 (Android OS 4.2.2 to Android OS 4.4 latest)

• Samsung Galaxy S4 mini (Android OS 4.2.2 to Android OS 4.4 latest)

  Cisco Jabber for Android supports the following on-premises nodes and servers:

  Cisco Unified Communications Manager

  • Cisco Unified Communications Manager Release 8.6(1)

  • Cisco Unified Communications Manager Release 8.6(2)

  • Cisco Unified Communications Manager Release 9.1(1)

  • Cisco Unified Communications Manager Release 9.1(2)

  • Cisco Unified Communications Manager Release 10.0(1)

  • Cisco Unified Communications Manager Release 10.5(1)

  Cisco Jabber Voice for Android 9.1(5) does support CUCM 8.5.

  http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Android/9_1/JABA_BK_JCBDFA56_00_jabber-voice-android-release-notes-9-1-5.html#JABA_RF_S157C7F7_00

  Cisco Unified Communications Manager Requirements

  Cisco Unified Communications Manager:

  • Unified CM 7.1(5)
  • Unified CM 8.0
  • Unified CM 8.5(1)
  • Unified CM 8.6(2)
  • Unified CM 9.1(2)

  Cisco Business Edition:

  • Cisco Business Edition 5000
  • Cisco Business Edition 6000

  I remember testing this with Android 10.5 (either 0 or 1) and it worked. But not 100% sure and will not recommend as its not officially supported.

[renji joy]

Thanks for the replay,

Actually we are getting error from the cisco jabber android client (cannot connect to phone services server check your network settings )

If there is any phone service need to configure in call manager.

Thanks