Cisco Jabber cannot connect to " Phone services"

[monasir]

Hi all,

end users are able to login at Cisco Jabber, but they are receiving a message cannot connect to Phone services.

Dont know what the reason is.

anybody some ideas?

[monasir · Accepted solution]

I've got it fixed , i had to apply owner user id in csf client profile.
close jabber completely, set jabber again, login and it was fixed.

[jj2212]

I had to put in the Mobility User ID and choose the Primary Phone on ccm CSF phone

[Zareen]

Can u explain this what is csf client profile

[Kathy N.]

In CUCM, a user has to have a device profile built for them to use Jabber/Webex on an iPhone, iPad, Android device or computer.  Each profile has a unique prefix as follows:

CSF:  Computer
BOT:  Android
TAB:  iPad
TCT:  iPhone

[Ayyoub BOUSSETA]

Hello monasir,

Make sure you are configuring the good UC Profile on user's configuration page on CUCM.

(UC profile must contain CTI Service configured and pointed to CUCM Address)