Cisco Jabber Chat Issue

[Amit23]

Hello Team,

Chat conversations are not synced across Cisco Jabber Mobile App and Desktop Client. Sending a message through mobile will not reflecting the desktop messenger and vice versa.

[Jaime Valencia]

What are the IM&P and Jabber versions?

[Amit23]

Hi Jaime,

thanks for your reply.

Cisco Unified CM IM and Presence Administration

System version: 10.5.2.10000-6

VMware Installation: 1 vCPU Intel(R) Xeon(R) CPU E5-2680 0 @ 2.70GHz, disk 1: 80Gbytes, 4096Mbytes RAM

Jabber Desktop 11.7.1

Jabber Android 11.7.1

[Jaime Valencia]

MDM on-prem requires IM&P 11.5

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/rel_notes/11_5_1/cucm_b_release-notes-cucm-imp-1151/cucm_b_release-notes-cucm-imp-1151_chapter_010.html#concept_382237608FBFC8AA5231E0B32AF0A95D

[Amit23]

Hi Jaime,

Thanks for updates.

would be this apply to cloud based solution?

i am not getting this option under IM&P:

[Jaime Valencia · Accepted solution]

There's no option because your IMP version does not support MDM.

MDM for cloud based has been around for quite some time.

[Amit23]

thanks Jaime!

do we have any other option for this issue or have to use as running?

[Jaime Valencia]

There is no issue here, MDM for on-prem with IM&P is supported, you're just not on a version that supports it.

If you want MDM, you need to upgrade to 11.5