02-10-2017 07:10 AM - edited 03-19-2019 12:06 PM
Hi,
I have deployed Cisco UC with following server with Jabber MRA which was working fine but suddenly it's having audio issue.
CUCM + CUC + CUPS + EXP-C + EXP-E + Server2012r2(DC)
please check snapshot of Cisco Jabber MRA on iPhones. Kindly advise.
thank you,
Solved! Go to Solution.
02-10-2017 08:52 AM
1. I see a high packet loss. almost 86%. you could hardly hear anything with that much packet loss. as out of ever 10 pckets 8.6 packt are droppd.
2. Try changing the network from 3g/4g to wifi or fiber because some isp block 5060. like (saudi Arabia)
use VPN and thn login jabber using MRA.
HTH
AMMAR
please rate and mark answered if helpful.
02-10-2017 08:52 AM
1. I see a high packet loss. almost 86%. you could hardly hear anything with that much packet loss. as out of ever 10 pckets 8.6 packt are droppd.
2. Try changing the network from 3g/4g to wifi or fiber because some isp block 5060. like (saudi Arabia)
use VPN and thn login jabber using MRA.
HTH
AMMAR
please rate and mark answered if helpful.
02-10-2017 09:08 AM
Hi Ammar,
I just checked with WiFi and it's working fine for me.
Means, UAE also block 5060 now :-(
Please advise what is the workaround now to fix it over ISP mobile data?
Thank you a lot.
02-10-2017 10:24 AM
In Gulf they have blocked Skype, Line, imo and many other apps.
only work around is to use Internet with VPN n then use jabber from internet.
HTH
AMMAR
02-10-2017 10:37 AM
Hi ammar,
This is really disappointing by gulf as we have enterprise solution...
If we change ports from 5060/5061 to unknown ports then it will work?
what do you think?
02-10-2017 11:37 AM
depends on what kind of inspection the ISP is doing. mostly they have very sophisticated firewalls.
if its 5060/5061 ports only then it will work if u change the port.
if its RTP packet inspection then changing the port might not give desired result.
still u can try and keep us posted.
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