Cisco Jabber Softphone unhealthy

[3merald05]

Hi, I am configuring CUCM and IMPresense server.

how to resolve this error?

IM chat is enabled and logged in to IM presense server but not login CCMCIP 

Softphone - Unhealthy
Status: Not connected
Protocol: SIP
Reason:Connection error. Ensure the server information in the Phone Services tab on the Options window is correct. Contact your system administrator for assistance.
Address: 172.16.4.10 (CCMCIP)

Deskphone - None
Status: Not connected
Protocol: CTI
Address: 172.16.4.10 (CTI)

Presence - Healthy
Status: Connected
Address: 172.16.4.11
Protocol: XMPP
Port: 5222

Directory - Unhealthy
Status: Last connection not successful.
Reason:Connection error.
Protocol: LDAP
ErrorCannot contact the server

[Jaime Valencia]

What troubleshooting have you done??

What have you checked???

What have you configured??

[3merald05]

Hi Jaime Valencia,

i am configured those steps.

1.- Install CUCM

2.- Install IM&P 08:22

3.- Install Active Directory 

4.- Configure Active Directory

5.- LDAP sync from Active Directory

6.-AXL Group

7.-CTI Group

8.-Add Users to Group

9.- CSF Device 

10.- UC Services 

11.-SIP Trunk 

12.-Configure IM&P Server 

15.-Jabber for Windows 

I am checked UC services, and SIP TRUNK, but this is my first time configuring CUCM and IM presense.

[devils_advocate]

Does the CSF name of the Device match the Username of the User logging into Jabber?

For example, if your username is jsmith then the Device name needs to be:

CSFJSMITH

I notice that the owner user id is set to bilegdemberel but the CSF name (although blanked out) does not seem long enough to be CSFBILEGDEMBEREL.

If this is not the issue, can you post a screenshot of the UC Service Profile and also the list of UC Services?

Thanks

[3merald05]

thank you, i will try, then i will response :)

[Jaime Valencia]

That's the best practice, but that does not affect registration, and that would be beyond the 15 characters limit for the device name if they use that format with such long userID.

[3merald05]

Hi devils_advocate,

i am reconfigured CSF,

but error doesn't fixed

[Jaime Valencia]

I'd suggest you double-check all of the settings in the integration and configuration are as explained in the guide, see

https://www.youtube.com/watch?v=PdH50_zp4wc&list=PLFuOESqSTxEvZChqWgAJanctohRMe99CR&index=2

Notice that the description links to two other videos where I start with the necessary config.

You can also look at a PRT to try and pinpoint the issue.

DNS issues are very common.