cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
2049
Views
0
Helpful
3
Replies
bagnolini
Beginner

Cisco Media Sense: delete a recording call

How can I delete a recording call in Media Sense (version is 10.5)?

I'm able to search and play recording calls in Media Sense Search and Play but I'd like also to delete some of the recording calls.

 

Any ideas?

 

3 REPLIES 3
al-po
Beginner

Hi,

You could use Media Sense API to do this:

1. Install Firefox add-on "Poster"

2. SignIn

https://<host>:<port>/ora/authenticationService/authentication/signIn

{
 "requestParametrs" : {
   "username" : "muser01"
   "password" : "11111" 
  }
}

 

3. Delete a record

https://<host>:<port>/ora/managementService/manage/deleteSessions

{
    "requestParameters": {
        "sessionIds": [
            "4d14e8dfbcf751"       
        ]
    }
}

For reference please use this link:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/mediasense/105/Developer_Guide/CUMS_BK_M01A0434_00_ms-dev-guide/CUMS_BK_M01A0434_00_ms-dev-guide_chapter_010.html#CUMS_RF_P6C92A9B_00

BR, Alexey

This free 3rd party app will help - http://aurus5.com/phoneup/record/mediasense.php

mwahba2015
Beginner

hi,

did you solve it ?

Create
Recognize Your Peers
Content for Community-Ad