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Beginner

Cisco Mobile 8.0 for iPhone

Hi,

I just downloaded the new client for iPhone. I've read it supposed to work without CUMA

However, I didn't succeed to register the device on my CCM (7.1(3)).

I created a Basic Sip device with digest auth. and associated with the username.

Unfortunately, i have an error message during wizard setup " DEVICE CONFIGURATION NOT FOUND"

The software is asking for:

DEVICE ID: I've put the SEPXXXXXXXXXXXX

TFTP SERVER: CUCM@

SIP DIGEST USERNAME: I'v put the dn

SIP DIGEST PASSWORD: I'v put the dn

Any idea ?


THX

Fabian

60 REPLIES 60
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Advisor

Re: Cisco Mobile 8.0 for iPhone

This focuses on 2 iPhone applications but the steps for configuration are fairly universal.  Run thru the steps here and see if you can get the Cisco Mobile app registered and squared away:

http://www.netcraftsmen.net/resources/blogs/sip-endpoints-in-cisco-cucm-acrobits-softphone-and-weephone-for-iphone.html?blogger=David+Hailey

Hailey

Please rate helpful posts!

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Beginner

Re: Cisco Mobile 8.0 for iPhone

Hi David,

Unfortunately, this is not as easy as other Sip client...

There's specific config with cop file and iPhone creation on the CCM...

Fabian

Highlighted
Engager

Re: Cisco Mobile 8.0 for iPhone

I haven't tried mobile client on iPhone yet.  So I might be wrong.  But for other phones (Nokia, Blackberry, WinMobile), you cannot just create "basic sip device".  You'll have to create a UMC device (Cisco Unified Mobile Communicator).

See:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuma/7_0/english/install/guide/cuma_70_IAG_03_CCM.html#wp1247330

Michael

http://htluo.blogspot.com

Highlighted
Beginner

Re: Cisco Mobile 8.0 for iPhone

Highlighted
Advisor

Re: Cisco Mobile 8.0 for iPhone

Yeah, first thing I noticed is your device name needs to be UPC...

I sometimes forget the iPhone cliet is a mobility client and not a strict softphone client...but I respond to a lot of posts so occasionally, I'm off-base.

Hailey

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Beginner

Re: Cisco Mobile 8.0 for iPhone

The admin guide indicates that's the DeviceName has to begin with "TCT" and then maximum of 15 characters...

Highlighted
Advisor

Re: Cisco Mobile 8.0 for iPhone

I just realized that Michael posted a different doc than you. He posted a CUMA doc referring to UMC. Yours appears to be iPhone config-specific.

Highlighted
Engager

Re: Cisco Mobile 8.0 for iPhone

Ok, got it figure out.

As usual, Cisco did a great job to confuse people.

Cisco Mobile 8.0 is NOT the next version of Cisco Mobile 7.1.  They are two different products.  ie. You shouldn't delete 7.1 and install 8.0.  If you want all the features, you have to install both 7.1 and 8.0.  They are totally different!  Why they use the same name?  Well, it's the wise decision made by some genius. 

Cisco Mobile 8.0 is a "dual mode" phone (IP and GSM).  While Cisco Mobile 7.1 is the "mobile communicator" (UMC).

I'm testing it right now.  More to come.

Michael

Highlighted
Engager

Re: Cisco Mobile 8.0 for iPhone

Ok.  Got it work on CUCM 7.1.5:

1) Created a dual-mode phone for iPhone with TCT prefix (e.g. TCTJOHNDOE).

2) On Cisco Mobile 8 logon screen, enter the following information:

DEVICE ID: TCTJOHNDOE

TFTP SERVER: 192.168.1.10

192.168.1.10 is the IP address of CUCM TFTP.

Michael

http://htluo.blogspot.com

Highlighted
Beginner

Re: Cisco Mobile 8.0 for iPhone

Ok. I guess it should be my CCM version (7.1.3.20000-2). I'm currently upgrading to 7.1.5, and will let you know.

Thanks

Fabian

Highlighted
Engager

Re: Cisco Mobile 8.0 for iPhone

On 7.1.3 you need to install the COP file.  Otherwise, you won't see the "Dual-mode phone for iPhone" device type.

Michael

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Beginner

Re: Cisco Mobile 8.0 for iPhone

I followed the entire procedure. it doesn't work even with the cop file...

I just upgrade to 7.1(5) without changing the CCM config and my iPhone registered instantly...

So it might be something wrong with version                           7.1.3.20000-.

I'll test the features this PM.

fabian

Beginner

Re: Cisco Mobile 8.0 for iPhone

Ok I did the test, everything is working fine except handoff too...

Fabian

Highlighted
Beginner

Re: Cisco Mobile 8.0 for iPhone

Did you reboot the Cluster after installing the COP file? 7.13 works if you reboot after instaling the cop file.

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