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Re: Cisco Mobile 8.0 for iPhone

Hi all,


I have a little problem with Cisco Mobile 8.0.
I followed Admin Guide and Cisco Mobile 8.0 FAQ documents at the following links:

http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/Cisco_Mobile_iPhone_8x_Admin_Guide.html#wp176679
http://www.cisco.com/en/US/docs/voice_ip_comm/cumc/cisco_mobile/iPhone/8_0/FAQs/English/Cisco_Mobile_8_chapter1.html

Everything is ok except the fact I can not transfer an active call from my 9971 desk phone to the iPhone. I can place a call on hold on the iPhone and resume it on my 9971, but I cannot do the same action in reverse. More of this, I discovered that when a call is active/on hold on my primary phone 9971, If I then launch the Cisco Mobile 8.0 client on iPhone I can see the option to move the call to my iPhone client. If the Cisco Mobile 8.0 client is already opened it can not see the call on hold on the DeskPhone.

Did anybody test this?I don't know if is a bug or I am configuring something wrong.In the FAQ doc Cisco stated:

"
Q.
If I'm on a call using my desk phone, can I move the call to my iPhone?

A.

Every time you open Cisco Mobile 8.0 on your iPhone, it automatically detects active calls on your desk phone.

Tap Yes to move the call from your desk phone to your iPhone. If you choose not to pick up the call, but then later change your mind, just put the call on hold using your desk phone. Cisco Mobile 8.0 will automatically detect the call for you again.
"


Many thanks in advance,

Cristian

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Beginner

Re: Cisco Mobile 8.0 for iPhone

I think this is how it is supposed to work. I have mine working the

same way. Active calls can be taken by the iPhone when the app is

launched, but you cannot pass calls back and forth without shutting

down the app and relaunching. This will hopefully be a feature thy

improve in the next release.

Sent from my iPhone.

On 2010-05-05, at 7:59 AM, cradescu

Beginner

Re: Cisco Mobile 8.0 for iPhone

Same behaviour for me too.

If I launch the app during an active call on my deskphone, it asks me to get the call on the iPhone.

If I say No and later during the call on the deskphone I decide to hold again, the app still ask me if I want to get the call...

But you're right if the deskphone place the call when the App is already launched, there's no way to get it on the iPhone.

I'm pretty sure it's the right way it supposed to work and it will be fix soon (I hope )

++

Fabian

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Beginner

Re: Cisco Mobile 8.0 for iPhone

It would also be a nice feature if you could take an active call on your iphone and move it to your CM8 client.

Lia

Liam Walsh - Network and Telecom Support

Information Technology Services

London Health Sciences Centre and St. Joseph's Health Care, London

(519) 685-8280

m

>>> "f.giordano" 5/5/2010 8:49 AM >>>

walshliam,

A new message was posted in the Discussion thread "Cisco Mobile 8.0 for iPhone":

https://supportforums.cisco.com/message/3066718#3066718

Author : f.giordano

Profile : https://supportforums.cisco.com/people/f.giordano

Message:

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Re: Cisco Mobile 8.0 for iPhone

Thanks for your answers.

Yes, would be nice but this is in fact a transfer from your GSM number to your office number(DID) and should be supported by your GSM provider.

Highlighted
Enthusiast

Re: Cisco Mobile 8.0 for iPhone

Guys:

I followed instructions in the Administration Guide, and i get an error "No Lines detected for device". I have case open with Cisco TAC, and they asked me to try at Corporate Wi-Fi, and i did and still no luck.

Anyone has any ideas

Highlighted
Enthusiast

Re: Cisco Mobile 8.0 for iPhone

Never mind folks, i got it, i had to restart the CUCM and got it working. Pretty interesting

Highlighted
Beginner

Re: Cisco Mobile 8.0 for iPhone

Did you reboot your Publisher and Subscriber or just the Pub?

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Enthusiast

Re: Cisco Mobile 8.0 for iPhone

This was a lab setup and only had Publisher. Works like a charm.

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Beginner

Re: Cisco Mobile 8.0 for iPhone

I was able to get this working like a champ through Wi-Fi any one have any issues getting it to connect through an ASA?  I can't get it to connect.

Thanks,

Gates

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Beginner

Re: Cisco Mobile 8.0 for iPhone

Very nice application - we have this working via Wi-Fi and VPN without issues. Is there any talk regarding intergration with Unity? Currently Unity Connection is the only messaging platform available.

Highlighted
Beginner

Re: Cisco Mobile 8.0 for iPhone

I have done everything it says to do in the admin guide and I still cant get this thing to connect...

.ahhhh    I can ping it so I know its connected to the corp WiFi.  (we have 7.1.3)  I have the iPhone template...and configured it like normal in CUCM.  I set up the line and associated the device to the end user.  Although when I try to add a New Mobile Identitity profie, i get this...(Add failed. [10107] Remote Destination cannot be added because there is no associated EndUser for this dual-mode phone, Remote Destination Profile or MobileSmartClient)  It is driving me crazy because the device is associated with the end user. 

Any assistance would be appriciated

Dale

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Engager

Re: Cisco Mobile 8.0 for iPhone

CUCM > Device > Phone > your_iPhone > Owner User ID.

Have you configured any user in the "owner user ID" field?

Thanks!

Michael

http://htluo.blogspot.com

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Beginner

Re: Cisco Mobile 8.0 for iPhone

Yes that has already been added

Highlighted
Engager

Re: Cisco Mobile 8.0 for iPhone

Sorry, I meant to say "Mobility User ID". 

Michael

http://htluo.blogspot.com

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