Cisco Prime Collaboration Assurance IPPhone 3901 no serial number report

[Tommy .]

Hi All,

I have installed Cisco Prime Collaboration Assurance in my office and try to create phone inventory report , so far no problem , but when i add IPPhone 3901 there no serial number in the report , I have enable web access on the phone , i can see the serial number by click the IP  .

any help ?

Best Regards,

Tommy

[Anas Hafez]

For me i cannot have any SN to show up for any device.