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Beginner

Cisco Unified Attendant Console Advanced - No operator condition

I'm running CUCM 11.0.2 and CUACA 11.0.1.

Under queue management I have set a device with an extension for the 'no operator' condition.  But when I call the queue main number and the operator is not logged in I just hear ringing and the call never goes anywhere.  How should the no operator extension link in to CUCM?  I'm not seeing how that ties together.  I'm trying to get it set to if the operator is logged out the call goes to the main auto attendant.

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Cisco Employee

Please check the over flow

Please check the over flow number or the no operator destination for this option. This can be set to any other queue number or a extension number.

Regards,

Ankoor Bek

Beginner

Yes I have a separate

Yes I have a separate extension defined in there.  But nothing got created on CUCM with that extension when I do a sync.  Do I have to manually create something to make that work?  How does that get linked together?

Cisco Employee

You can either (1) Create

You can either (1) Create this extension manually and assign it an IP phone or (2) If you want these call to land on a new queue, they create another queue in AC and assign operators to it.

Call flow:-

1) No operator >> Overflow number >> Extension >> IP phone.

2) No operator >> Overflow number >> Extension >> AC queue >> Operators.

Regards,

Ankoor Bek

Beginner

My setup is

My setup is

No operator >> device 79003

In CUCM 79003 is a route pattern that goes to Unity Connection for the main auto attendant.

But when there is no operator and I call the main queue number it just rolls to one of the CTI ports and rings.  It's not following the no operator condition configuration.

Cisco Employee

The "No Operator" overflow

The "No Operator" overflow destination can either be a DDI (direct dial in) or a queue (CTI port) created through the AC server.

I would suggest that you can manually create a dummy CTI port (assign a DN to it) and forward all calls to you desired RP.

Regards,

Ankoor Bek

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