Cisco Unified Contact Center Express 8.5 feaures ( Standard License)

[mohamedbineesh]

Can somebody give some info regarding what are the Highliting feaures that i can have with UCCX Sandard Licenses. ?

Can the Agents use  CAD  and for Superviosrs CSD ?What are the highligting features available with Sandard License ?

Recording and Silent Monitoring is Possible ?

Configured Licenses:

Package: Cisco Unified CCX Standard

Total IVR Port(s): 300

Cisco Unified CCX Standard Seat(s): 23

High Availability : Disabled

Cisco Unified CCX Maximum Agents: 400

[daamador]

Dear mohamedbineesh,

Allow me to answer as best as I can.

UCCX Standard Edition is quite a limited package, you won't be able to use features like CAD or Silent Monitoring/Recording. You can use Supervisor Desktop, but again, the features are limited, for a full view of features that you can use with Standard Edition, please check the document below:

Cisco Unified Contact Center Express

Solution Reference Network Design

Cisco Unified Contact Center Express, Release 8.

Cisco Unified CCX Packaging

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_8_5/design/uccx851srnd.pdf

IPPA features

CSD supported Licensing platforms

I hope this helps. Any question please let me know.

Regards,

Daniel Amador

CCIE# 38898  (Voice)