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Configuring Mobility
How to configure Mobile Connect in Cisco Unified Communications Manager 7.x in 5 easy steps
Mobile Connect will allow users to receive an outside call on their desktop or mobile phone, they can also toggle from a mobile phone to their desktop phone, also while in a mobile connect call they can use the mid-call enterprise features offered by Cisco Unified Communications Manager.
In a nutshell, a user can utilize mobile connect in the following scenarios
-An office User is currently on a call and he/she wants to go and get a cup of coffee, the user can simply press the mobility soft key and have the call move to one of their pre-configured destinations numbers (for example their mobile phone), when the user returns to his/her desk all that needs to be done is to hang up their mobile phone.
-Let’s assume that a user is walking to his desk & his boss is trying to reach him by calling the user extension, the user’s Cisco Ip Phone is rings, since this user has mobile connect enabled and configured, the user’s mobile phone will also ring, while walking to his desk. The user then picks up the call on his mobile phone and the call is connected to his boss, now let’s assume that user has made it to his desk and now wants to talk to his boss on his Cisco IP Phone, all the user has to do is just simply hang up his mobile phone and resume the call on his Cisco IP Phone.
Things to know: Mobile Connect features are not supported for T1 CAS, FXO, FXS and BRI Mobile Connect users can enable or disable mobile connect from their Cisco IP Phone. Before implementing this feature consider DLU’s consumption Depending on the Cellular carrier Answer too Soon/Late timers will need to be adjusted accordingly If unity is configured calls sent to the user mobile phone that go unanswered will be answer by Unity, please test this feature with multiple cell phone carriers before rolling out this great feature in your cluster, you will want to avoid calls to be answered by the user cell phone voicemail, instead you want the unanswered calls to be answered by Unity, if unity is configured.
Hardware and Software used: Cisco Unified Communications Manager 7 Cisco IP Phone 7961 Cisco ISR 2811 acting as a CUBE configured as an H323 Gateway in UCM SIP Trunk to the PSTN via vitality Cell Phone Carrier Verizon and Sprint PCS
Step 1.- End User configuration, Enabling Mobility Go to the Cisco Unified Communications Manager Administration page Select User Management Select End User Click ADD NEW and proceed to create an End User, for the purposes of this document I will be creating user named mobilityuser You may create the end user as usual with the exception that you must check the enable mobility check box and select SAVE, great you have just created an End user with the mobility feature enabled
Step 2.-Creating a mobility SoftKey template Go to the Cisco Unified Communications Manager Administration page Select Device Select Device Settings Select Softkey Template Select ADD New The system will ask you as to what sofktey template to be used as your new template to be based on, I will select for the purposes of this document the "Standard User" template then select Copy, here you will need to change the name of the Standard User Softkey Template for something that is appropriate, in my case I will change the name to Mobility_SK, select SAVE. -Click the GO button that have the related link option "Configure Softkey Layout" -Add the following options to the following states: *On Hook Mobility *Connected Mobility
Step 3.-Proceed to build a phone Go to the Cisco Unified Communications Manager Administration page Select Device
Select Phone Select ADD NEW (in my case I will be building and configuring a Cisco 7961 using SIP as a protocol, you can configure your phone with SCCP protocol if you like) Select the appropriate settings for your phone such as Device pool, CSS, MRGL’s, device security profile, location, etc although you need to select the newly configured mobility SoftKey Template and select the newly created end user as the Owner User ID and Click the SAVE button Proceed to set up a DN for this phone and configure things like a Partition, Calling Search Space, Voice mail profile if any, then Select and click the SAVE Button
Step 4.-Configure a Remote Destination Profile Go to the Cisco Unified Communications Manager Administration page Select Device Settings Select Remote Destination Profile Select and Click the Add New button Configure the following settings Name: mobilityuser_RDP Description: Mobilityuser Remote Destination Profile User ID: [your mobility user] Device Pool: [an appropriate device pool] Calling Search Space: [an appropriate CSS] User Hold Audio Source: [your option of preference] Network Hold MOH Audio Source: [your option of preference] Privacy: [off] Rerouting Calling Search: [preferably a CSS that have access to the pstn] *although I will suggest you to configure an special CSS for mobility to avoid fraud Calling Party Transformation CSS: [none] Leave all the rest as default Select Save Proceed to a new DN by clicking on the Line[1] – Add a new DN link For this example I have created DN 0621, and it’s the same DN that I am using in the Cisco 7961 IP Phone that I created above, so by entering the DN and selecting the a partition it should auto populate -Click Save
Step 5.- Create a new Remote Destination Go to the Cisco Unified Communications Manager Administration page Select Device Select Remote Destination Click the Add New button Enter the following Settings
Name: mobilityuser_mobilephone Destination Number: 9+[mobile phone number] (please refer to your dialplan) Answer too Soon Timer: leave as default Answer too Late Timer: leave as default
Delay Before Ringing Timer: leave as default Remote Destination Profile:[select the newly created remote destination profile] Select the mobile phone check box Click Save Next select the Line association check box and click Save You may need to reset the phone that is associated with the mobile connect user Your user is now ready to begin using the mobile connect feature
While connected on a call the user will need to press the mobility softkey select Send call to Mobile Phone and the call will sent to his/her mobile phone, to reverse back to his/her Cisco IP phone he/she will need to simply hang up their mobile phone.
