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cisco unified presence IM

Dear All

i have question regarding im in cisco unified personal communicator i have confused case ,,, i have no ldp integration just added some users on call manager and when i login with cupc , must i add contacts manually and i cannt see status of users and also IM is not active i dont know why any one could reply about this problem , i have CCM7 and CUPS 7

everything wokrs fine Desktop and softfone just i need IM

i made IM service point to CUPS from CCM and subscribe all users phones but also when adding any users just tell me must be duplicate or not valid or maximum number exceeds i dont know why although no any contacts added to the list ????

and how CUPC IM works ??

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