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jefflai2006
Beginner

Cisco Unity Connection - Cannot upload personal greeting

I can't upload .wav file to call handler greeting. some details as below:

Error code:"Unable to save recording due to SSL certificate error" / "failed to record name"

CUC version: 10.5.2

wav file details:

Bit Rate:                    64kbps
Audio Sample Size:  8 bit
Channels:                 mono
Audio Sample Rate: 8khz
Audio Format:           A-law / U-law (both tested)

I searched some information which may related of this.

https://bst.cloudapps.cisco.com/bugsearch/bug/CSCto92753/?referring_site=bugquickviewclick

Please help. How can I upload the .wav file to call handler greeting? 

Thanks 

1 ACCEPTED SOLUTION

Accepted Solutions
Matthew Bryant
Beginner

I just tried this guys workaround (while I figure out what is wrong with the Audiotext manager) and I was able to get a greeting uploaded:

https://supportforums.cisco.com/discussion/12188606/cisco-unity-connection-86-cannot-upload-greeting

View solution in original post

5 REPLIES 5
Chris Deren
Hall of Fame Master

You can try using Audio Text Manager:

http://www.ciscounitytools.com/Applications/CxN/ATM/ATM.html

Anyone having problems with the Audiotext manager lately? I keep getting a .Net error. I used it last week and have uninstalled any updates but can't get it to work anymore.

I've only got about 20 greetings to upload for the holidays...

Matthew Bryant
Beginner

I just tried this guys workaround (while I figure out what is wrong with the Audiotext manager) and I was able to get a greeting uploaded:

https://supportforums.cisco.com/discussion/12188606/cisco-unity-connection-86-cannot-upload-greeting

View solution in original post

Thanks! It works!

Did you ever figure out how to fix the .NET error with Audiotext manager?

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