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Hisham_IBM
Beginner

Cisco Unity Connection takes long time to answer calls

Hello Friends,

Please, I need your help to suggest a solution for me...

I have Cisco Unity connection v7 and sometimes when I try to make a call to the unity (or pressing message button on the phone), unity answer the call after long time ( 5 rings but it always answers the calls ) and sometimes it answers the call immediately, Is that a login behavior to the unity ? how can I guarantee a smooth functionality or even push the unity to answer all calls immediately ?

Thanks,

Hisham Karem

1 REPLY 1
Rob Huffman
Hall of Fame Community Legend

Hi Hisham,

The first thing I would try is this Tool from the excellent suite of Unity Tools to have a look

at the call flow to see what is happening on normal & slow connections when

they are passed to Unity Connection. Maybe there are ports in the Hunt list that

aren't set to "Answer calls" ;

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob

"Everything is broken" - Bob Dylan

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