the goal should be to call an extension e.g. 1234 to hear a welcome message and after that the call should go to a hunt list. We have for this construct a cucm and a unity. I´ve have the following configuration: I´ve created one directory number on the cucm for exampla 1234. I´ve created a system call handler on the unity with the same extension. The system call handler includes the prompt which is playing when someboby dials the 1234. The translation rule contain the extension from the hunt pilot from the callmanager.
Everything is working like that but the problem is that before and after the recorded file is a system message from a woman who said: is not available.
How can i switch this system message off? anyone an idea? many thanks in advance.
the 1234 is creatred as a DN with forward all checkbox checked to voicemal. Regarding the relationship between DN and and hunt pilot, my callflow is as following.
customer dials DN 1234 --> on DN 1234 is checkbox checked forward all to voicemail --> call is going to unity, call handler 1234, call handler 1234 contains one translation rule back to the cucm hunt pilot. Enclosed the screenshot of the active greeting and the whole greeting page.
(See attached file: greetings.TIF)
I still get the sorry + my perrsonal message + not available message. After that the phones in the line group are ringing.