10-11-2012 09:10 AM - edited 03-19-2019 05:42 AM
hi! How do i redirect incoming call to another line group if the call is busy or no one pickup after sometimes in CUE7 (auto attendant)
Basically i want the incoming call that has been redirected to IT Dept's line group using the autoattendant, to be redirected to our receptionist if the call is busy or no answer.
I tried to use Call Redirect at the branches of the Main menu (IT) call redirect, but that doesn't seems to work. Anyone can help on this?
I've attached the config in thescrnshot attached.
Thx.
10-14-2012 09:17 AM
hi! Anyone has any clue about this? Thx.
10-14-2012 12:27 PM
CUE AA scripts cannot control further actions after transferring a call, even if the step outcome seems to indicate that.
So you have to configure the desired action on the DN or whatever is the call being transferred to.
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