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Participant

Cisco Video Advantage and Cisco IP Communicator

Hello guys,

      Ive installed IP Communicator 7 and Cisco Video Advantage 2.2 on a Windows 7 HP Laptop. The IP communicator is working fine but when I try to turn on the Cisco VT Camera II the following error appears:

“Cisco Unified Video Advantage is not connected to any phone”. Also the following message appears: “Could not connect to Cisco IP Phone. To fix this problem, please contact your Systems Administrator”.

The CUCM version is 8.0.2.

The Windows 7 machine is not connected to any IP Phone PC port, it is connected directly to the data VLAN switch port. It is strictly necessary to connect the Laptop to an IP Phone PC port? Thanks for any help guys.

1 ACCEPTED SOLUTION

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Collaborator

Cisco Video Advantage and Cisco IP Communicator

Hi,

Please enable Video capability for thie CIPC in CUCM phone configuration page. It will resolve the issue.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

View solution in original post

7 REPLIES 7
Explorer

Cisco Video Advantage and Cisco IP Communicator

If memory serves the VTII camera is not compatable with Windows 7. I've used VA sucessfully on Win 7 with some of the newer Logitech web cams.

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Participant

Cisco Video Advantage and Cisco IP Communicator

Correction, the PC´s are Windows XP.

Highlighted
Collaborator

Cisco Video Advantage and Cisco IP Communicator

Hi,

Are you able to see small camera ICON on bottom right corner of the screen of the Ip Communicator.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.
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Participant

Cisco Video Advantage and Cisco IP Communicator

No, the only camera icon is the one below the cursor on the IP Communicator.

Highlighted
Collaborator

Cisco Video Advantage and Cisco IP Communicator

Hi,

Please enable Video capability for thie CIPC in CUCM phone configuration page. It will resolve the issue.

Regards

Ronak Patel

Regards Ronak Patel Rate all helpful post by clicking stars below the answer.

View solution in original post

Highlighted
Participant

Cisco Video Advantage and Cisco IP Communicator

Right on Ronak. It worked as you mentioned. Thanks. Now, for some reason, the IP Communictar is not able to generate calls to the PSTN. Im getting busy tone. Thanks again guys.

Highlighted

Cisco Video Advantage and Cisco IP Communicator

Hi

Try bearer-cap speech on the voice-ports of your outgoing gateway.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080569b65.shtmlhttp://www.cisco.com/en/US/tech/tk1077/technologies_tech_note09186a0080093f62.shtml

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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