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Beginner

Click to call 8.1 Add-ins not working

Hello,

we have installed Click to call 8.1.2674 on our Win7 x64 machines.

The application itself works: rightclick on the systemtray icon -> call and edit -> the call starts

But when we use the Add-ins for Word or Outlook (as an example, all addins don't work) and try to start a call, nothing happens.

Any tips how to troubleshoot this issue?

Office 2010 is installed as 32bit edition with latests updates.

Cisco Jabber is installed with Version 9.1.3

thx in advance

Everyone's tags (4)
5 REPLIES 5
Highlighted
Beginner

Click to call 8.1 Add-ins not working

Hi Stefan,

    I have the same issue under Windows XP/7 with Office 2010 32bits. I have tried C2C 8.0.2626 and everything seems to be working fine... It seems to be an issue with the latest version.

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Beginner

Click to call 8.1 Add-ins not working

Hi<

Did you get it resolved ? I am facing the same issue with Win 7, click to call version 8.1 and CUCM 9.1.

Any tips ?

Regards

Bejoy

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Beginner

Click to call 8.1 Add-ins not working

Try C2C 8.0.2626. I installed it in a W7 environment and it seems to be working fine. Original 8.0 version has a bug so it's not able to save the settings and 8.1 just doesn't work.

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Beginner

Click to call 8.1 Add-ins not working

Hi,

c2c 8.0.2626 is not available on Cisco`s website, only 8.0.2540.

Is this version only available via a support case (ES Version) ?

TIA

Peter

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Beginner

Click to call 8.1 Add-ins not working

I was only able to get the version via TAC...

Try PDI helpdesk, they will redirect to TAC if they are not able to provide you that version...