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Click-to-call from Global Address Book in Outlook

jmguillemot
Level 1
Level 1

Hello,

based on "Click-to-call Widget" datasheet (http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/at_a_glance_c45-487474.pdf) and the "Click-to-call release notes v8.0" (http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/release/ReleaseNote_c2c.html), I proposed this widget to a client using Outlook 2007.

Unfortunately, this doesn't seem to work on the global address book. The attached picture explains what my client wants to do :

1 - access the global address book from Outlook,

2 - select a contact in the GAB,

3 - open the contact from the GAB,

4 - call the contact with Click-to-call

I saw no limitations or restrictions from the Cisco documentation. I assume this should work.

My questions are :

- did one of you try to perform this action ?

- Is this supposed to work ?

- As this doesn't seem to be a limitation, can I open a case at the TAC ?

Thanks for your help,

JM

4 Replies 4

jocostel
Cisco Employee
Cisco Employee

C2C from the GAB is not supported.

Hello,

thanks for your answer.

The release notes (http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/release/ReleaseNote_c2c.html#wp2485248) specifies :

"Supported Desktop Applications

The following desktop applications can be used with the Click to Call application:

(...)

•Microsoft Outlook 2003, 2007, and 20101

(...)"

with no other limitations.

Can your provide me a URL on the Cisco Website (datasheet, Q&A...) with this limitation clearly specified ?

It appears we may need to update our documentation to clearly and explictly call out the fact that this is not supported.

Regards,

John

Cisco may also develop a new version supporting this feature ;-)

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