12-07-2011 10:11 AM
Hello,
based on "Click-to-call Widget" datasheet (http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps9156/at_a_glance_c45-487474.pdf) and the "Click-to-call release notes v8.0" (http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/release/ReleaseNote_c2c.html), I proposed this widget to a client using Outlook 2007.
Unfortunately, this doesn't seem to work on the global address book. The attached picture explains what my client wants to do :
1 - access the global address book from Outlook,
2 - select a contact in the GAB,
3 - open the contact from the GAB,
4 - call the contact with Click-to-call
I saw no limitations or restrictions from the Cisco documentation. I assume this should work.
My questions are :
- did one of you try to perform this action ?
- Is this supposed to work ?
- As this doesn't seem to be a limitation, can I open a case at the TAC ?
Thanks for your help,
JM
12-12-2011 02:57 AM
C2C from the GAB is not supported.
12-13-2011 06:46 AM
Hello,
thanks for your answer.
The release notes (http://www.cisco.com/en/US/docs/voice_ip_comm/cupa/click_to_call/8.0/english/release/ReleaseNote_c2c.html#wp2485248) specifies :
"Supported Desktop Applications
The following desktop applications can be used with the Click to Call application:
(...)
•Microsoft Outlook 2003, 2007, and 20101
(...)"
with no other limitations.
Can your provide me a URL on the Cisco Website (datasheet, Q&A...) with this limitation clearly specified ?
12-13-2011 06:50 AM
It appears we may need to update our documentation to clearly and explictly call out the fact that this is not supported.
Regards,
John
12-13-2011 06:52 AM
Cisco may also develop a new version supporting this feature ;-)
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: