10-06-2011 01:07 PM - edited 03-19-2019 03:44 AM
Recently upgraded to MS Office 2010 - originally loaded the 64-bit version, but not wanting to live without Click to Call, I uninstalled, and loaded the 32-bit version. Sadly, now my work is often interrupted by Outlook blowing up; after restarting I get the following message:
Outlook experienced a serious problem with the 'cisco.clicktocall.outlook' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in? [Yes | No]"
I am already running the latest version, 8-0-2540, though.
Any suggestions?
Thanks in advance,
Albert
PS: OS is Windows 7 64-bit
10-20-2011 02:20 PM
No one else has experienced this? Or just not aware of a potential fix?
08-07-2012 04:59 AM
had this problem on outlook 2007 upgraded to c2c v8.1.2674.0 and put dialing rules in so no crashes so far.
08-07-2012 05:05 AM
John, which dialing rules did you apply?
08-07-2012 06:13 AM
also make sure that outlook ie contacts is using the correct phone number set up
worked for us hope it helps....
08-07-2012 06:22 AM
Thanks, John,
I set up the Dialing Rules correct for our company, and this works fine.
Maybe my crash today was a one timer.
10-21-2011 01:42 AM
what UC product are you using?
10-21-2011 09:41 AM
Cisco Unified Call Manager, System version: 7.1.5.33900
Thanks.
07-26-2012 04:04 AM
I have the Same Issue with Cisco Click to Call v8.0.2540.0 in conjunction with CUCM 8.6.2.21900-5
We're using Windows 7 Professional x64 and Office 2010 32-bit. Error message is the same as aherrera posted.
It seems that Outlook crashes when brought to high CPU-load (or waiting for connection to Exchange), but this usually happens on a random base, more often by Outlook 'Power-users' which are receiving a lot of e-Mails.
At the moment I have three installations with a high amout of Outlook crashes (at leayst once per day), and one (my own installation), which crashes occasionally (maybe once a week).
I'm not sure this has something to do with CUCM. It looks more like an Outlook - Click to Call issue to me.
Thanks and kind regards,
Klaus
07-26-2012 11:13 AM
There is a recently released Click-to-Call version (8.1) that includes a 64 bit version. I'm only using the 32 bit but have had good luck so far.
07-26-2012 10:48 PM
Hello Brad,
Thanks for that Information. I will go and check this new Version.
Kind regards,
Klaus
08-07-2012 05:04 AM
A short update: Nearly two weeks without any issues Outlook just crashed again with c2c v8.1.2674.0. I just changed a folder in my inbox, and Outlook crashed. As a matter of fact, this doesn't seem like a c2c issue. It looks like Outlook's using c2c as a scapegoat, since I can't see any pattern in this behaviour.
08-09-2012 08:50 AM
I am also haing the same issue for a long time now. I have seen this on wndows XP and windows 7 both. No fix so far for me.
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: