Click to Call Widget 8.0 Outlook Phone Numbers

[James Hawkins]

Hi,

I have a customer who is using the Click to Call 8.0 Widget.

They have contacts with the following numbers specified:

Business

Business 2

Mobile

Home

The Business, Mobile and Home numbers show up when I click the "Click to Call" toolbar button but the Business 2 number does not.

Is this a known limitation of the Click to Call widget? - if yes are there any workarounds?

On a related topic the C2C plugin seems to cause Outlook to crash on a few PC's. I am using the latest version available from the Cisco download site (8.0.2540.0).

This was released in July 2010. Does anyone have any suggestions for troubleshooting Outlook crashes? - there seem to be some Engineering Special versions mentioned on here - would it be worth asking TAC about these?

[Saurabh Agnihotri]

Hi James,

With regard to the Outlook Crash issue, you may be hitting the bug CSCtl57395 which is superceded by

CSCtj90662.

.This bug is superceded  Though it is in "release pending" state, I could see a couple of customers being able to solve this issue with the latest ES published by TAC.

I would suggest you to open up a case with Cisco TAC and let them verify if you are hitting this bug.

Please rate helpful posts.

Regards,

Saurabh Agnihotri

[James Hawkins]

Thanks Saurabh,

I will contact TAC and see if they can assist.