CME, CUE and Fax Server

[Heinz Schwarzfeuer]

Hi,

we are using a CME 9.1 (on ISR 2921 with multiple ISDN trunks to the PSTN) and CUE 8.6 in the same box.

The customer would like to implement a fax server now; incoming faxes should be forwarded to eMails.

Is the CME/CUE - combination somehow able to handle in- and outgoing faxes, or do we have to look at a 3rd party product?

If so: Is there something which can be integrated into that CME/CUE - conglomerate, or should we just look for a completely independent fax server system?

Thanks

Heinz

[karmakar]

Let me describe what CME and CUE do, and then we can figure out if that will satisfy your requirements -

1. CME can convert a incoming fax message to an email message.

     - It can either send all the incoming messages to

     - (a) a single fixed email address like abc@def.com or

     - (b) something based along the lines of phonenumber@def.com.

     - If you use (b) the target of this email can be CUE.

2. CUE can take an incoming email and deposit it into a mailbox (you will need a MBX license)

     - Once this message is in the mailbox, you can use message notification to send it out as another email.

     - The fax can be attached to the email.

     - It is not possible to delete the original email when this is sent out - so someone will need to go clean up the mailboxes periodically.

     - Since the notification happens at mailbox level, it is possible to fine tune the email address associated with each phone number.

Abhi.

[Heinz Schwarzfeuer]

Hi Abhi,

thanks for the clarification.

1a) could already be fitting our needs for incoming faxes; i´ll check this out.

Any recommendations how to handle outgoing faxes?

Thanks

Heinz

[karmakar]

Hi Heinz,

I am not an expert there, but look for IOS Fax on-ramp and off-ramp t.37 documentation/scripts.

This fax feature is actually a core IOS voice feature (and is independent of CME itself). I did refer to CME in the previous email, but actually meant IOS / router. Bottom line - you will find the fax documentation in non-CME links.

This may be a starter -

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_1/administration/guide/voicemail/fxgatewy.html

Abhi.