Cobras Import Error - Unable to find sender address by alias

[Bill]

I'm getting an error when importing certain messages for subscribers using Cobras.

It is happening to some but not all messages.

If I repeat, it's always the same messages.

CUC source version is: 10.5.2.13901-2

Cobras Export version: 8.0.0.86 (Latest)

CUC destination version is:  12.5.1.13900 (Latest)

Cobras Import version: 8.0.0.105 (Latest)

The only reference I was able to find was for bug ID:  CSCut11849

But I don't understand the workaround.

Below is the error for one message (Scrubbed a bit for user's last name and domain name)

When I do a full restore, I get this on about 1500 out of 6000 messages.

[Thread 005], [20/09/05 05:24:15], Restoring message #3, subject=Message from Catherine (4619), recieved at:11/25/2019 4:27:49 PM
[Thread 005], [20/09/05 05:24:15], Unable to find sender address by alias - defaulting to outside caller message:catherine@domain.org
[Thread 005], [20/09/05 05:24:16], (error) sending message to Connection:ChilkatLog:
SendEmail:
DllDate: Jul 31 2019
ChilkatVersion: 9.5.0.79
UnlockPrefix: LNDBRG.CB1062020
Architecture: Little Endian; 32-bit
Language: .NET 4.5 / x86 / VS2012
VerboseLogging: 0
Component successfully unlocked using purchased unlock code.
sendEmailInner:
renderToMime_pt1:
createEmailForSending:
Not auto-generating Message-ID
--createEmailForSending
--renderToMime_pt1
sendMimeInner:
ensureSmtpSession:
ensureSmtpConnection:
smtpParams:
SmtpHost: 10.7.250.13
SmtpPort: 25
SmtpUsername: dummy
SmtpSsl: 0
StartTLS: 0
--smtpParams
smtpConnect:
smtpHostname: 10.7.250.13
smtpPort: 25
connectionIsReady:
Need new SMTP connection
--connectionIsReady
smtpSocketConnect:
socketOptions:
SO_SNDBUF: 262144
SO_RCVBUF: 4194304
TCP_NODELAY: 1
SO_KEEPALIVE: 1
--socketOptions
--smtpSocketConnect
smtpGreeting:
readSmtpResponse:
SmtpCmdResp: 220 CUC-Primary UnityMailer (ver 1.0); Sat Sep 05 17:24:51 EDT 2020
--readSmtpResponse
--smtpGreeting
ehloCommand:
sendCmdToSmtp:
SmtpCmdSent: EHLO TEMP-WIN7<CRLF>
--sendCmdToSmtp
readSmtpResponse:
SmtpCmdResp: 250-CUC-Primary:8025 Hello 10.7.250.199 [10.7.250.199]
SmtpCmdResp: 250-SIZE 10000000
SmtpCmdResp: 250-PIPELINING
SmtpCmdResp: 250-AUTH LOGIN
SmtpCmdResp: 250 HELP
--readSmtpResponse
--ehloCommand
--smtpConnect
--ensureSmtpConnection
ensureSmtpAuthenticated:
SmtpAuthMethod: NONE
smtpAuthenticate:
Not authenticating because SmtpAuthMethod is NONE
--smtpAuthenticate
--ensureSmtpAuthenticated
--ensureSmtpSession
sendSmtpEmail:
sendNonPipelining:
sendMailFrom:
mailFrom: unityconnection
sendCmdToSmtp:
SmtpCmdSent: MAIL FROM:<unityconnection><CRLF>
--sendCmdToSmtp
--sendMailFrom
readSmtpResponse:
SmtpCmdResp: 553 5.1.2 Domain name required for sender address
--readSmtpResponse
smtpRset:
Sending RSET command.
smtpSendGet2:
sendCmdToSmtp:
SmtpCmdSent: RSET<CRLF>
--sendCmdToSmtp
readSmtpResponse:
SmtpCmdResp: 250 2.0.0 Reset State
--readSmtpResponse
--smtpSendGet2
--smtpRset
--sendNonPipelining
--sendSmtpEmail
--sendMimeInner
--sendEmailInner
Failed.
--SendEmail
--ChilkatLog

[Roger Kallberg]

For the messages that fails what is the FromAddress? If it’s a very long address it will fail as stated in bug note. The workaround is pretty straight forward, what is it you don’t understand with it?

Update the FromAddress field as per above code logic i.e.

If FromAddress is long, aka CN=O=FIRST ORGANIZATION/OU=FIRST ADMINISTRATIVE GROUP/CN=RECIPIENTS/CN=PKIRK

replaced with FromAddress CN=PKIRK

[Bill]

Thanks for the quick response.

The FROM Address seems small:

subject=Message from Catherine Jordan (4619)

defaulting to outside caller message:catherine_jordan1@domain.org

(I altered the domain name, but same length)

I don’t see anything formatted with LDAP namespace.

Sorry for not understanding the workaround.

Where would I make those changes – in LDAP?

Isn’t it too late – the message has already been recorded.

Thanks

[Bill]

Also, I think I am reading it wrong:

Message from Catherine Jordan (4619) is not the FROM address, it is the Subject.

What I posted above is the entire log for that message.

[Roger Kallberg]

Subject is not the field that the workaround mentions, it’s FromAddress. I’m not sure where and how to make the change, I would assume it would be in the Cobras import file, but I don’t actually know. You’re best option would be to contact TAC to find out.