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Combat SPAM Voicemails in Unity

1tarheelfan2
Level 4
Level 4

We have been receiving a lot of spam calls, leaving messages in the Chinese language in our unity mailboxes.

The offenders are spoofing their incoming numbers so that I cannot block them.

I had thought since these are likely robocalls, I could possibly send ring no answer call to an IVR, which prompts the user to press 1 to continue to leave a message. This would stop the robocalls as they have no way to press the option.

However, I cannot seem to make this work, either by creating a call handler or using 3rd party IVR. Each time the option is pressed, calls land at the main greeting for unity, I assume because no match was found incoming, the call was not sending original dialed number, but original dialing number.

 

Any ideas on this at all?

1 Reply 1

How you configured the rule? Describe your steps to assist.