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Configure Call handler to send call to extension after Greeting

rashmi814
Level 1
Level 1

I have call handler configured and I like to xtfer call to extension after greeting message played. In after greeting message I have pointed to another call handler that has extension I like to xtfer to. But It does not transfer call to that extension. I do not see any option for putting extension after greeting action.

2 Replies 2

Jaime Valencia
Cisco Employee
Cisco Employee

You need to set whatever number you want to reach out in the call handler you're transferring to, under the transfer rules.

HTH

java

if this helps, please rate

daimmanu
Cisco Employee
Cisco Employee

On the another CallHandler goto Edit-> Transfer Rules enter "Transfer Calls To: Extension"