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Beginner

configure Cisco CME auto-attendant to forward call after ext is dialed

                   I am trying to configure my CME if the auto attendant picks up and a users extension is dialed after hours to forward that call to the number configured for that extension, currently if the extension is dialed the call is not forwarded.

Thank you,

-Tom

6 REPLIES 6
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Hall of Fame Master

configure Cisco CME auto-attendant to forward call after ext is

Assuming you're talking about CUE AA.

CUE cannot known if an extensions has been forwarded, so it cannot send the call to any other destination but the dialer extension itself.

If said extension is forwarded, call should go there without issue. If it does not, update IOS and check again.

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Beginner

configure Cisco CME auto-attendant to forward call after ext is

Thank you for your reply Paolo, Said extension is forwarded and I am currently at revision 8.6.1 CUE software version, which I believe is the lastest relese of the software, when you mention IOS, that is referring to our Cisco router/device, correct?

Thank you,

-Tom

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Beginner

configure Cisco CME auto-attendant to forward call after ext is

Hi,

I have same or similar issue, when a person call my company and press option 3 for example (after hour) the call get forward to a manager mobile number, my question is how can I disable the forwarding from CUCM? the OS i use is

8.6.2.22900-9

Many thanks

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Advocate

Re:configure Cisco CME auto-attendant to forward call after ext

Hi Senan
Looks like you are facing different issue here... so check if the extension that the call is transfer to, is with Call forward configured


Sent from Cisco Technical Support Android App

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
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Beginner

Re:configure Cisco CME auto-attendant to forward call after ext

Thanks Bruno,

I'm asking about auto attendant on cisco call manager, not a normal user. When a customer call my company and select option 3 the call goes to a manager mobile number and this happan just after the work hour and on the weekend.

I don't know how do I stop it or from where, I mean which setting.

Thanks

Senan

Highlighted
Advocate

Re:configure Cisco CME auto-attendant to forward call after ext

Hi Senan we need understand better your call flow... Are u using CUE as AA?
Open a new discussion to make this one clear.
Give more details on your case


Sent from Cisco Technical Support Android App

Cheers
Bruno Rangel

Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers
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