10-10-2008 12:20 PM - edited 03-18-2019 09:47 PM
Hi,
I tried to perform search by first name, last name and alias but no luck at all. I confirmed that this user has two valid AD accounts.
Since this user's extension number changed, I deleted his voicemail account with old number and tried to create voicemail account with new extension. That is where the problem started.
The Global Diretory was checked as well. There are two outputs with two userID but same extension number and same device name (MAC).
Any idea or solutions what is going on?
10-10-2008 12:28 PM
You can use the Remove Subscriber Properties tool located in \commserver\utilites to remove any previous Unity properties that might be keeping the user from importing.
Hope this helps.
Brandon
10-11-2008 06:04 AM
Yes Brandon is correct.You have to remove old user account unity properties .
*HTH*
10-13-2008 08:37 AM
Also, if you have a large AD environment or issues with slow replications, give Unity some time to "catch up" on the AD changes. They do not always replicate immediately to Unity.
10-13-2008 08:41 AM
That is what I have now. I navigated all the tree and couldn't find that user.
10-13-2008 08:43 AM
Which Tree? in AD?
10-13-2008 08:47 AM
Yes. It is on the left panel of "Remove Subscriber Properties". I am assuming that I should be able to find the user there then delete it. Am I doing right?
Thanks a lot.
10-13-2008 09:48 AM
find the user/subscriber, if it is a bunny then right click and remove subsriber properties.
If it is not a bunny then this is not your problem and it might be what tommer said. Replication.
Hope this helps.
Randy
10-13-2008 09:52 AM
Now it is clear to me. Thanks a lot to everyone!
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