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Courtesy Call Back with CUBE in UCCE

Hi Experts,

I have to implement the CCB feature and have some questions to configure the CCB with UCCE 9.0.

We have SIP trunks with CUBE, VXML & Outbound gateways.

CUBE IOS Version (c3900e-universalk9-mz.SPA.151-4.M4.bin) which will act as Ingress gateway. Is it supported?

Do I need to configure this command on the CUBE?

Calucating EWT in a separate application, Do it requires CCB EWT as well?

voice class sip-profiles 103
 request INVITE sip-header Call-Info add "X-Cisco-CCBProbe:id:20.20.205.1;loc:sydlab;trunks:4"

I found a guide which was used for LAB purpose.

Can I get a direct step by guide to configure courtesy call back with above scenario.

 

Regards,

Muhammad Fahad Raza

 

 

Everyone's tags (2)
7 REPLIES 7
Highlighted
Cisco Employee

Hi Muhammed Fahad,Check below

Hi Muhammed Fahad,

Check below link that outlines step by step config, IOS Version

https://supportforums.cisco.com/document/118126/courtesy-callback-quick-configuration-stepspdf

HTH,

Regards,

Mohammed Noor

 

Highlighted

Hi Noor,Thank you for the

Hi Noor,

Thank you for the quick response.

I have this guide and can see only M3 in that guide. Can you tell if 15.1.4M4 is supported? 

Highlighted
Cisco Employee

Hi Muhammed Fahad,check below

Hi Muhammed Fahad,

check below link "Section Cisco Gateway" outlines supported IOS for CVP 9.0

www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/reference/guide/cvp901bom-1.pdf?mdfid=284376008

For CVP 10.0

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/reference/guide/CCVP_BK_1ECCDBC7_00_1001-bom/CCVP_BK_1ECCDBC7_00_1001-bom_chapter_00.html#CCVP_TP_CE8AB29D_00

HTH,

Regards,

Mohammed Noor

Highlighted

Thanks Noor.Can you provide

Thanks Noor.

Can you provide more description about this command

voice class sip-profiles 103
 request INVITE sip-header Call-Info add "X-Cisco-CCBProbe:id:20.20.205.1;loc:sydlab;trunks:4"

Will it be ip address of ingress or VXML gateway.

Does it apply on the outgoing dial-peer to CVP?

 

Regards,

Muhammad Fahad 

Highlighted
Cisco Employee

Hi Muhammad,That's ip of

Hi Muhammad,

That's ip of Ingress GW and your right this need to applied on outgoing dial-peer to CVP.

Check below link additional info

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/9_0/CCVP_BK_C7053373_00_cvp-9-01-srnd/CCVP_BK_C7053373_00_cvp-srnd_chapter_0111.html

HTH,

Regards,

Mohammed Noor

Highlighted
Beginner

Hi, I have CUBE->SIP Proxy-

Hi,

 

I have CUBE->SIP Proxy->CVP->ICM

ICM-CVP-SIP Proxy->VXML GW

 

Could you please let me know what are all the configurations need to be done on the CUBE(Trunks to AT&T) to hold the call? Please let me know the detailed steps.

Highlighted

https://supportforums.cisco

https://supportforums.cisco.com/document/118126/courtesy-callback-quick-configuration-stepspdf

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