02-11-2015 01:22 AM - edited 03-19-2019 09:10 AM
Hi Experts,
I have to implement the CCB feature and have some questions to configure the CCB with UCCE 9.0.
We have SIP trunks with CUBE, VXML & Outbound gateways.
CUBE IOS Version (c3900e-universalk9-mz.SPA.151-4.M4.bin) which will act as Ingress gateway. Is it supported?
Do I need to configure this command on the CUBE?
Calucating EWT in a separate application, Do it requires CCB EWT as well?
voice class sip-profiles 103
request INVITE sip-header Call-Info add "X-Cisco-CCBProbe:id:20.20.205.1;loc:sydlab;trunks:4"
I found a guide which was used for LAB purpose.
Can I get a direct step by guide to configure courtesy call back with above scenario.
Regards,
Muhammad Fahad Raza
02-11-2015 01:51 AM
Hi Muhammed Fahad,
Check below link that outlines step by step config, IOS Version
https://supportforums.cisco.com/document/118126/courtesy-callback-quick-configuration-stepspdf
HTH,
Regards,
Mohammed Noor
02-11-2015 02:21 AM
Hi Noor,
Thank you for the quick response.
I have this guide and can see only M3 in that guide. Can you tell if 15.1.4M4 is supported?
02-11-2015 02:35 AM
Hi Muhammed Fahad,
check below link "Section Cisco Gateway" outlines supported IOS for CVP 9.0
www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp9_0/reference/guide/cvp901bom-1.pdf?mdfid=284376008
For CVP 10.0
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/cvp10_0/reference/guide/CCVP_BK_1ECCDBC7_00_1001-bom/CCVP_BK_1ECCDBC7_00_1001-bom_chapter_00.html#CCVP_TP_CE8AB29D_00
HTH,
Regards,
Mohammed Noor
02-11-2015 11:11 PM
Thanks Noor.
Can you provide more description about this command
voice class sip-profiles 103
request INVITE sip-header Call-Info add "X-Cisco-CCBProbe:id:20.20.205.1;loc:sydlab;trunks:4"
Will it be ip address of ingress or VXML gateway.
Does it apply on the outgoing dial-peer to CVP?
Regards,
Muhammad Fahad
02-12-2015 08:32 AM
Hi Muhammad,
That's ip of Ingress GW and your right this need to applied on outgoing dial-peer to CVP.
Check below link additional info
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/customer_voice_portal/srnd/9_0/CCVP_BK_C7053373_00_cvp-9-01-srnd/CCVP_BK_C7053373_00_cvp-srnd_chapter_0111.html
HTH,
Regards,
Mohammed Noor
04-29-2015 06:55 AM
Hi,
I have CUBE->SIP Proxy->CVP->ICM
ICM-CVP-SIP Proxy->VXML GW
Could you please let me know what are all the configurations need to be done on the CUBE(Trunks to AT&T) to hold the call? Please let me know the detailed steps.
05-01-2015 02:36 PM
https://supportforums.cisco.com/document/118126/courtesy-callback-quick-configuration-stepspdf
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