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Courtesy CallBack CVP 9.0 Failing

Hi

 

I have configured CCB on CVP 9.0.1. Able to dial into CCB ok however it is only playing queue music and not prompting to select for a callback. Below are the logs:

10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Validate_01,element,warning,"Error: no Capacity field defined" returned from sending Callback_Validate request to CallbackServlet
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Validate_01,custom,Callback_Validate,ELEMENT_EXIT
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Validate_01,data,gw,10.82.10.101
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Validate_01,exit,error
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Get Status_01,enter,
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.448,Get Status_01,custom,Callback_Get_Status,ELEMENT_ENTRY
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,custom,Callback_Get_Status,ELEMENT_EXIT
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,data,startCallback,false
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,data,ewt,0
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,data,qpos,0
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,data,cli,
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,data,rna,30
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,data,dn,
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,data,rec,
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Get Status_01,exit,done
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:00:56.526,Queue1,enter,
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:01:05.091,Queue1,exit,
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:01:05.091,,custom,Callback_Leave_Queue,ELEMENT_ENTRY
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:01:05.169,,custom,Callback_Leave_Queue,ELEMENT_EXIT
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:01:05.169,,end,how,hangup
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:01:05.169,,end,result,normal
10.83.10.14.1424437255918.1703833.CallbackEntry,02/20/2015 13:01:05.169,,end,duration,9

 

Any idea what is this about?

 

Regards,

 

Fahad

1 REPLY 1
lanou
Enthusiast

Hi Fahad,

I'm running into the same issue, how did you succeed in solving it?

Your help is appreciated.

Regards,

Lara

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