Create custom script for play right language based on country number

[Adriaan Mol]

Hello,

I want to create a script for the cue where i want to compare the first digits of the calling number to a predefined number, example someone calls from holland then the calling number = 0031xxxx , than i want to play a dutch prompt. , if the caller calls from germany 0049xxx then i want to play a german message.

I receives the callingnumber from the function "Get Call Contact Info" (string). Then i create several variabele strings with 0049 , 0031 , now i want to create a expression thats compare the predefined variabele with the first digit from the call contact info, but i dont know how to create the right expression,

Maybe anyone can help me ?

Adriaan

[keglass]

Adriaan,

Have you tried posting this question to the Cisco Support Community?  The community offers great resources and content regarding custom scripts. Here is the link: https://supportforums.cisco.com/index.jspa    

Hope that helps.

Kelli Glass

Moderator for the Cisco Collaboration Community

[gomganes]

Hi Adriaan,

Please split the Incoming Number to get first 4 digits and then depending on the first 4 digits, set the appropriate language message setting for call flow.

The detailed steps are as below

    1) Create new String "CallingNum"

   2) Get Call Contact Info

       -- Get Calling Number details  (Ex:1033xxx) and save it in  “CallingNum”.

     3) Create New String  “GlobalExtension” as shown in step 1 and set  value as CallingNum.substring(0,4).  This will set first 4 digits of calling Num (Ex:1033)  only to “Global Extension”.

  4) Create New Language variables (English , Japanese , French ) and assign L[en_US] , L[ja_JP] ,L[fr_CA] respectively as shown in step1.

  5) Add Switch Block to switch to the Langauage based on value  of “GlobalExtension”

   6)  Add Set Contact Info Block: To set the appropriate language for call flow.

If the value is “1033” , it will go to “English_l” label and have  the language  as English ( By set contact info) for entire call flow. Otherwise , if it is  “5433” ,it will go to “Japanese_l” label and  have the language  as Japanese  (By set contact info)  for entire call flow.

  7) You can have your own further steps

Note : All required languages should be installed in the system.

Hope that helps.

thanks,

Gomahthy.

[kadiyala · Accepted solution]

I think the previous post didn’t add he pictures right. Here it is.

Please split the Incoming Number to get first 4 digits and then depending on the first 4 digits, set the appropriate language message setting for call flow.

The individual steps are as below:

1) Create New String “Calling Num”

2) Get Call Contact Info

-- Get Calling Number details (Ex:1033xxx) and save it in “CallingNum”.

3) Create New String “GlobalExtension” as shown in step 1 and set value as CallingNum.substring(0,4). This will set first 4 digits of calling Num (Ex:1033) only to “Global Extension”.

4) Create New Language variables (English , Japanese , French ) and assign L[en_US] , L[ja_JP] ,L[fr_CA] respectively as shown in step1.

5) Add Switch Block to switch to the Langauage based on value of “GlobalExtension”

6) Add Set Contact Info Block: To set the appropriate language for particular call flow.

If the value is “1033” , it will go to “English_l” label and have the language as English ( By set contact info) for entire call flow. Otherwise , if it is “5433” ,it will go to “Japanese_l” label and have the language as Japanese (By set contact info) for entire call flow.

7) You can have your own further steps

Note: All required languages should be installed in the system.

Hope that helps.

Thanks,

Gomahthy.

From: community(mailer list)

Sent: Friday, December 16, 2011 7:40 PM

To: Madhavi Cherukuri (kadiyala)

Subject: - Re: Create custom script for play right language based on country number

Cisco Communities <https://communities.cisco.com/index.jspa>

Re: Create custom script for play right language based on country number

created by Gomahthy Ganesan <https://communities.cisco.com/people/gomganes> in Unified Communications - View the full discussion <https://communities.cisco.com/message/81003#81003>

[Adriaan Mol]

Thank you very much. Indeed , this piece of the script  i need  "CallingNum.substring(0,4)". Everything you wrote is very helpfull

I create the script and it's working, now we have a satisfied customer.