Hi,
I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to send caller back to main menu, it forwards call to the CTI point number; that takes a long time (about 15 to 20 sec. of silence), the caller thinks call is dropped and hang down.
Cisco Unified Contact Center Express, Cisco Unified IP IVR, and Cisco Unified Queue Manager, Release 5.0:
This Resources Card lists information available to users of the Cisco Customer Response Solutions (CRS), Release 5.0 software.
This card contains information about the following topics:
" The inside of the card provides a listing of the Cisco CRS documentation, indicating applicable products and audiences.
" The back page of the card describes how to:
Access and print Cisco CRS documentation
Access MRCP ASR and TTS documentation
Obtain technical support
This problem is solved