Cisco Community
English
Register
Welcome Cisco Designated VIP 2021 Class in the 10th Year Anniversary of the Program -- CHECK THE LIST
Register
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements
Walkthrough Wednesdays
133
Views
0
Helpful
2
Replies
Highlighted
mnasser78
Beginner
Beginner
‎01-16-2008 12:22 PM
‎01-16-2008 12:22 PM

CRS 5.0 IVR, delay in forward

Hi,

I have a client with CCM and CRS 5.0 installed, everything is fine, but when an agent wants to send caller back to main menu, it forwards call to the CTI point number; that takes a long time (about 15 to 20 sec. of silence), the caller thinks call is dropped and hang down.

Labels:
0 Helpful
Reply
2 REPLIES 2
Highlighted
smahbub
Frequent Contributor
Frequent Contributor
‎01-22-2008 11:56 AM
‎01-22-2008 11:56 AM

Cisco Unified Contact Center Express, Cisco Unified IP IVR, and Cisco Unified Queue Manager, Release 5.0:

This Resources Card lists information available to users of the Cisco Customer Response Solutions (CRS), Release 5.0 software.

This card contains information about the following topics:

" The inside of the card provides a listing of the Cisco CRS documentation, indicating applicable products and audiences.

" The back page of the card describes how to:

 Access and print Cisco CRS documentation

 Access MRCP ASR and TTS documentation

 Obtain technical support

0 Helpful
Reply
Highlighted
mnasser78
Beginner
Beginner
‎01-23-2008 12:26 AM
‎01-23-2008 12:26 AM

This problem is solved

0 Helpful
Reply
Latest Contents
New Features! 2/26 (Test Document)
Created by jbarulic on 01-26-2021 03:07 PM
0
0
0
0
New Feature for Webex Desk Pro USB Keyboard and Mouse Forwarding We have expanded the USB-C docking station capabilities of Webex Desk Pro by adding USB forwarding support for USB keyboard and mouse. This means you can now connect USB keyboard and m... view more
UX Research Opportunity for Control Hub users - Analytics
Created by laureada on 01-25-2021 02:24 PM
0
0
0
0
Hello,   I'm a member of the UX Research team for Webex and am looking for Control Hub users who 1) frequently use the Meeting Engagement tab of Analytics and 2) whose organization has already signed an MUBTA with Cisco.   If that sounds like yo... view more
Leveraging SBCs to Empower a Changing World of Collaboration...
Created by ciscomoderator on 01-21-2021 10:48 AM
0
0
0
0
Meet the Authors Event - Leveraging SBCs to Empower a Changing World of Collaboration (Live event – Tuesday, 16th, 2020 at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 7:00 p.m. Paris) This event will have place on Tuesday 16th, February 2020 at 10hrs PD... view more
Journey to Webex app from Jabber and Webex Meetings // techn...
Created by azoupas on 01-18-2021 01:03 PM
0
0
0
0
Dear all,   on January 25th and 26th, we're hosting a Technical Enablement Workshop which will guide you through the steps involved in updating your organisation from Jabber and/or Meetings to Webex App. Very useful for partners and for customers t... view more
Finesse access via Azure Web Proxy
Created by tbeverly on 01-13-2021 07:28 PM
0
0
0
0
We would like to use Azure web proxy for remote users and personal laptops. Does anyone have experience with configuring UCCX/Finesse to use web proxy?
Content for Community-Ad