CUAC 10.5 does not propogate CTI RP DN CSS for call forward on CTI Failure/Unregistered

[Tim Walker]

Dear forum users. 

I have the following:-

CUAC System Version: 10.5.2.10-15

CUCM System version: 10.5.2.10000-5

I am not sure if this is a bug or technical deficiency but either way it needs to be fixed ASAP. In CUAC, when you create new CTI RP triggers for a queue, it does not put the DN Calling Search Space in for the call forward/unregistered to either the backup trigger or where ever it should go. It does put the destination though, but this is useless without a corresponding CSS. Just to really rub salt in the wound, you put in the forward CSS (either by export, edit and import or manual), and next time you do a CUAC/CUCM sync it wipes them again so you have to go and do it all over again. 

I couldn't see a bug ID for this but I can't be the first person to complain about this surely?!!

[Manish Gogna]

Hi Tim,

Do you get same issue if you add the CSS on the DN of the Template device and then do a re-sync to CUCM?

Manish

[Tim Walker]

Hi Manish.

I haven't tried that but I will, although I thought that was only for the CTI Ports not the CTI Route Points?

[Ankoor Bek]

Hi Tim,

The Template device config applies to both CTI RP's and ports.

Please make all necessary changes on the template and perform a CUCM sync in the CUAC webadmin.

Regards,

Ankoor Bek