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Beginner

CUAC Advanced 11 Password Recovery

Upgrading from CUAC 10.5 to 12.  I built a new server, and migrated the database.  I am not able to login to the application administrator.  The password that works on the original production box does not work on the migrated, neither does cisco or CISCO.  I found an article for changing the password on v8 with a SQL query, but when I run the query I get an error.

 

UPDATE [ATTCFG].[dbo].[Agent_Details]
SET Password = NULL
WHERE Login_Type = 'SUP' AND Login_Name = 'ADMIN'

 

Invalid column name 'Password'.

 

Is there a password recovery procedure for modern versions of CUAC?

2 REPLIES 2
Beginner

Re: CUAC Advanced 11 Password Recovery

Did you ever get this resolved? There is no documentation available in admin guide as well.

 

Sami

Cisco Employee

Re: CUAC Advanced 11 Password Recovery

Hello everyone,

When you do upgrade to 12.x all passwords got capitalized by default.

Let say you had following password on 11 version - PaSSword

When upgraded to 12.x password will be as follows - PASSWORD

 

Also procedure for password reset which is mentioned by topic-starter in not applicable in CUAC 12.x. Please reach out to Cisco TAC for password reset operations.

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