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Beginner

CUAC Advanced Unable to Hold Call/Transfer/Park

Hi All,

I am facing an issue on Cisco Unified Attendant Console Advanced.

I am unable to hold/transfer/park the call through right click or press the button. It shows me " No more Service Queue available" 

I already allocate the port for CTI Gateway Devices, Service Devices, Park Devices. 

Each have 15 ports respectively.

However, there is a weird situation.

Below is the flow ;

1) I pick up the call.

2) I drag and park the call to the park window.

3) I retrieve the call.

4) I am available to hold the call. 

5) But still can't transfer the call.

CUAC Advanced Console Version : 11.0.1.3058

CUAC Server Version : System - 11.0.1.10-2 & Administration - 11.0.1.891.

Anyone face this issue before? 

Thank you in advance.

2 REPLIES 2
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Beginner

Hi All,

The solution from Cisco Engineer : 

Please try deleting the Default Device Group, which will be present during the installation or post upgrade procedure. Once that's done, reboot the server and ensure that the CTI ports are registered.

Please see FAQ "Why do calls directed to the operator DN cannot be put on hold, parked, or transferred"

https://protect-eu.mimecast.com/s/19W0BuXoDlebcE

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Thanks for update this case - solved my problem.

 

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